CVS

"I've never been so rude to by anyone. I asked a question about an RX and was cut off. " you need to call your provider " very short and ugly. I don't ever want to use the Brambleton CVS again! Samantha Hill"

"I have been a registered nurse for 43 years and I have never experienced this degree of cold uncaring detached customer service, especially in the health CARE industry! The employees do not make eye contact and reply in rehearsed phrases like robots. They do not attempt to help with problems, but advise you to call the insurance Co or Dr. They would not help expedite my pain medication after surgery and yet sent multiple texts to tell me they received the order. They told me to come back in 1- 2 hours to get 8 pain pills while I was in agony. I have had hundreds of negative experiences with this pharmacy while I was waiting to change to Kroger ( my employer had me tied in the aetna/ cvs monopoly) I am done with them now and transitioning to Kroger. FREE AT LAST!!!!"

"The staff at this location, Led by Melissa, are awesome! When you consider that due to Insurance contract changes ending with other stores such as Kroger and Walgreens; the daily fill count has gone from about 300 to almost 1000. All of this without an increase in hours or staff, these people are amazing! If you look through the majority of the complaints you will find that the majority of the issues are out of their control. There is zero ability to control refill requests, Prior Authorizations, Insurance changes, doctor office response time, and of course laws that apply. And yet, these people come on day after day to face abuse from people who treat them less than human. God bless these people and all that they do!"

"The drive thru was unexpectedly closed at 3:30pm on the date I visited, with a sign on the window asking customers to come into the store for pharmacy use. I chose to return at 10am the following morning, and was relieved to see the drive through pharmacy window was open. My trasaction was completed in a friendly and efficient manner by a smiling associate who was very familiar with the pharmacy protocols. All prescriptions were handled accurately. 12/5/22 Upon entering, there were no actual associates at the front register, but a self check out was available. I was there to pick up photos, and rang the bell in that area. Shortly an associate appeared, was very helpful and skillfully assisted me in using a gift card that continued to report an error when I "swiped" it. The associate was able to enter the card manually using the number, and did so was ease. I have used this same gift card at other CVS retailers, and check out associates seem to have a very difficult time with this particular gift card, but this associate was efficient, knowledgeable and easily carried out the needed process. Kudos CVS! 12/11/22 Stopped by CVS for medication pick up. There were multiple cars waiting at the drive through, but the line moved at a reasonable pace. The associate at the pick up window was all business and did not smile. When I complimented her on her skills in dealing with so many efficiently, she barely acknowledged my positivity. The medications were obtained and all was correct, but an affable interaction did not occur. Reduced to 4 stars. 6/23/23 Shopped in store and quickly found what I needed. Associate was friendly and helpful, and rang up my purchase quickly. Store was clean, but carpet seemed older. Nice shopping experience, rated this trip a 5!"

"I had to switch to cvs due to my insurance. There is a young woman there with long brown hair that has an attitude every time I talk to her. There has yet to be a time that I have gone there that I haven’t ran into an issue. It got so bad that I had to call in with the doctor on the phone to get an issue resolved, after waiting on the phone for 15mins to find out that the pharmacy had cancelled my prescription and that is why there were issues. The next issue is they were out of the mg for my prescription (which was expected due to a national shortage) was advised to contact my provider and have them change the mg. This was done but needed a new prior authorization. I asked if they had contacted the provider to let them know and they told me they have been too busy to do that. I then expressed how I have had issues EVERY time and explained the situation I had with my sons medication. The lady on the phone was very rude and then proceeded to tell me that she had been there for years and that it was not their fault. I then explained that I was just on 3 way the other day and it was indeed an issue on their end. After all the headache I have had I really don’t appreciate being belittled.I work in the health insurance field and speak with pharmacists on a regular basis on behalf of my clients and this is by far the worst customer service I have dealt with."