PetSmart

"I just want to give thanks and appreciation to Hannah, who was working the cashier register/helping in the fish department for her assistance in getting my XXL dog crate into my car while I had my toddler in tow. She saw a gentleman, that I wasn't familiar offering his help and then reminded me I could bring my car up to the sidewalk instead which was MUCH MUCH more safe way to load my crate into my car. I just thought that was above and beyond looking out for her neighbor. Not that I should assume the worse in men but it is always better to be safe than sorry."

"The manager of this location refused to honor the treats membership for buy 3 get 1 free. We had 4 dog treats and he claimed that the the bento treats were "toys" when it clearly states treat on the packaging. He then stated that the signage specified that it had to be 4 toys or 4 treats. The signage clearly states buy 3 get 1 free. This is the worst customer service and we spend a lot of money at PetSmart. We spent $200 yesterday and we're prepared to spend another $100 today. We had to leave and will spend our money elsewhere."

"I took my two poodles to petsmart for a bathe and trim. At the time i made my in store app the girl told me $47 for the bathe and trim, when i returned for the app the price went up to $54 plus $10 for a deep conditioner she said they had to have . I was a new customser asnd requested the new customer percentage off..i was denied that by the rep and the manager. . He said i had to prepay for the percentage off wheich the girl who made the app never said nor did the sign posted in front of the door. The manager said im telling you now. I didnt argue.I left the pups beyond my better judge.They told me to come back in 4 hrs. I sat outside for at least 29min. As did the groomers SMOKINGand chit chatting. When i got to my destination they called and said my pup had pooped on herself and she had been eating her poop., what did I want them to do because she couldn't go back in the dryer so I left immediately and when I go there 15 mins travel time she told me the other pup told me my other pup had just pooped on herself I asked them to clean her off when I got home I had to bathe them both over again they smelled.so bad l belive no one was watching them and that the keep them in their r kennels longer then necessary without supervision. I Will never take my pups there again"

"The Cashier, Mrs. Vegas is extremely kind and helpful! If we could give her more than 5 stars we would! Amazing asset to the team here :) She informed us of sales and helped save us money! We will definitely be back to this petsmart after such a great experience!"

"Pretty nice place, clean and good prices, but I can't give it 5 stars because the cashier ridiculed me when I didn't have the exact change. My total was $XX.08, I didn't have coins, so I handed them the only other bill I had. She loudly announced to the entire line "Girl, you ain't got 8 cents?!" Needless to say, I was super embarrassed and don't really want to come back here. On the other hand, I don't want to drag on the whole place because of one person embarrassing the daylights out of me."