Kroger

"Kroger’s Towers is bananas this time of year. I highly suggest pick up orders, deliveries or lots of time to spare inside the store. It was packed house yesterday. They say it’s the busiest Kroger’s in the City. I only know that because I used to advertise there. Lol"

"The only redeeming quality of this Kroger location are the employees. I’ve interacted with many of them, and have found all of them to be very helpful and personable, however, that isn’t enough to keep me shopping at this location. The remodel has made the store feel more cramped, aside from the produce section and bakery/deli, and I feel like I’m on the verge of colliding with other customers at every turn, or aisles are too congested to pass through. Stocking is another issue. Understandably, it isn’t the fault of the store employees if shipments of products aren’t received, but it is very frustrating when you’re accustomed to purchasing certain items at one location, but have to visit one or more other stores in order to secure staple items. My last few trips here have been disappointing, which is a shame, because it’s in such a convenient area, but I find I’ve had more success shopping elsewhere."

"Managers are allowed to bully their employees to the point of suicide. Family friendly shopping apparently. Even across the country, I'll be avoiding your products."

"As someone who picks up 1-2 prescriptions each month (and has for the last 7-8 years), I got to know the staff at this pharmacy well when I moved to Roanoke 3-4 years ago. A few months ago, I had my first bad experience with the pharmacy. I have ADD and take controlled substances to manage it...have for literal years. I've been coming to this Kroger to pick up for years as well, and everyone has been wonderful--except for this rude, judgmental pharmacist. A few months ago, I lost my grandfather (who raised me). The sudden upset required out-of-town travel and massive amounts of unexpected energy/focus. For one month, my Dr. upped my dosage to help manage the situation. As soon as he called in the upped dosage, the pharmacist called me, rude right off the bat, and treated me like I was trying to get extra medication. Immediately accusatory and aggressive, despite the fact that I'd been coming once or twice a month for ages. It left a horrible taste in my mouth and, even after she called me back "after confirming with my doctor" everything I had just told her, I knew I didn't want to interact with her ever again. Who treats people that way?! In the following months, after expressing to my GP that I wanted to switch pharmacies, "my doctor" was out of the country. In the interim, various GPs from the office approved my monthly medications, some sending them to the new pharmacy, some accidentally sending them to Kroger. I attempted to fill my FINAL prescription with Kroger on Wednesday--or rather I sent my order in the app, assuming I'd get a notification in a few days when it was ready (as per usual). After receiving a call from a tech who saw I filled the last prescription at another pharmacy, and explaining the situation, I confirmed it would be my last refill with the pharmacy--that I'd filled another medication in August, and that this would be my last refill of this medication. Yada, yada, yada. Like ten minutes later, I get a call from the same rude pharmacist from months back. Not only does she accuse me of pharmacy shopping and saying I'm trying to refill too early, but this woman lost all touch with reality. Actually, I don't think that's true... I think she was unwilling to admit that she was wrong, so instead of doing the right thing and hearing me out (regarding an issue I'd spoken to her about months in advance: switching pharmacies, Dr. out of the office, etc.) she decided to lie. She accused me of calling over and over again, hounding her staff, saying "I need my medication in the next few hours!" I never called. Not a single time. I tried to explain I just did the app order like I always do, thinking I get a text when it was ready, and that's it. I suggested that maybe she was confusing me with someone else...? Because I literally never called... That I did speak briefly with a tech who called me, but that was legitimately all that happened. Instead of admitting her mistake, this pharmacist said SHE HEARD THE CALLS THAT I NEVER MADE. And then she called my doctor's office and sent a letter about my concerning behavior. I immediately called the GM to explain the situation and dispute the issue. Same with my Dr's office. I've been waiting for a call from the pharmacy manager for two days, because apparently they handle things separately. I waited. Nothing. Called back today. Nothing. I was not only told that my message was never passed along, but the pharmacy manager I eventually spoke with said there is basically no recourse--that Big Box pharmacies like Kroger and CVS have "so many customer interactions" that basically no one will care. I was super nice, spoke to like 4-5 different managers, and the answer was, "Sorry. Sucks for you. Don't know you know we're a major corporation?" I highly recommend avoiding this location. And filing complaints with the Board of Pharmacy if you can't."

"This is a small but great Kroger. The fruit section is very good and the staff is very friendly. Shannon was a very pleasant employee and is always good to her customers."