Swim-N-Pools Billiards & Spas

"Our hot tub that we purchased here is nice. Unfortunately, I would highly recommend not working with a salesman named James. He sold us a product that apparently didn't even exist. Of course we didn't know that until a different item arrived and we asked him about it. Management was kind, but simply summed it up by saying James was a newer employee. Disappointed with how our sales rep handled our situation. Took months to resolve and he was very challenging to work with."

"How refreshing to deal with people that actually care that you are their customer. Brian, Jessica, Kathy, Steve are knowledgeable, friendly... simply good people."

"Stay away from this business. Kathy is extremely rude. After being a client for over 27 years, paying $4,000 each summer for weekly cleanings of an inground pool, plus paying them to open and close the pool each year, and replace liners, plus buying all supplies from them, thinking they were trustworthy, finally had cameras to prove they only cleaned for less than 11 minutes, didn't shock the pool like they were supposed to, didn't vacuum it well, left a valve closed, and the pump on, which burned up the motor. They charged $500 for a new motor, that they destroyed, and left wires hanging out on the new motor, plus, left the valve closed AGAIN, but turned the pump on running without water. Claimed they shocked it this time, yet 4 days later, a more reliable pool company said the chlorine level was almost zero!!!When contacted, they came and covered the wires they left exposed, and said they would go back and discuss what to do about this situation with the other owners, but didn't call back. When we called them, Kathy at first, acted as though she didn't know what we were taking about, then said her employees did not do anything wrong, and instead of taking care of their mistake, Kathy actually used the words that she was "firing" my mother as a customer. Oh, and I also found out that another pool place charges less than $300 for that motor, that should have been replaced for free, since they are the ones that burned up the first one, and possibly shortened the life of the new motor. Other family members tried to call, but Kathy was rude to them as well, told them she already fired my mom, then hung up on them, and said she was calling her lawyer on them. I've never heard of a business tests people so ugly, nor one that doesn't even consider that maybe their employee may have made a mistake, and maybe, a loyal customer for over 27 years, should be believed, and not treated this way."

"It is a wonderful place and has an excellent staff. Their work is very good aswell!! 8"