Red Roof Inn Culpeper

"I had a reservation at the Red Roof in Culpeper VA last Friday. We reserved 8 rooms non smoking rooms online and got to the hotel and were told 6 of them were smoking rooms. We spoke to the man working at the reception desk and he told us without a shadow of a doubt we COULD cancel the reservation because we DID NOT check-in. He told me to call the corporate number, who also told me I could have a refund. The next day, the receptionist told us we could not cancel the rooms and could not have a refund. The manager refused to come speak with me, hiding behind the phone of the person at the reception desk. This is completely unacceptable. If we were given the accurate information, we would have made a different decision. My group went on to buy 6 hotels at a different hotel and would not have done so if we were given the CORRECT INFORMATION by the receptionist. I don't know if this was a mistake or something more malicious, but their refusal to fix this surly points me in one direction."

"this place is disgusting!! every room smells like straight cigarettes, even in the hallways. i also found a bedbug in my bed while i was laying down and i got bit many times which is still very itchy many days after!! i went to the front desk and the young boy asked if i had a picture like i was lying about the situation. he barely even cared that there were bedbugs. he acted like he didn’t want to give us another room but he did end up giving us one because my boyfriend was persistent. In the new room the TV didn’t work so now I wasn’t able to watch TV and was scared of bedbugs crawling on me. the new room he gave us was literally just a few doors down and i’m positive it had bedbugs too because of how close they were plus the room was still dirty from the person before. there was food pieces in the bathroom and the trash had things in it still. I’m not even sure when i got bit or if i got bit in both beds all I know is i will never go there again!!"

"I would like to see this place fixed back into what it use to be. My husband and I came here for our honey moon in 2017 and this place had become my favorite place to get away . From then to now has changed tremendously. The fridge are missing legs so it's wobbly, I'm afraid to sit any food or drinks down because the case of the roaches are terrible I had to take it apon myself to get some spray. The man for house keeping doesn't speak English and does not have respect for people's stuff inside the room. When he came to sweep he swept up containers of my cats food with food in it and I had to replace it. It angered me to the point I had to pray about it. Other than that I still love this place, thanks to the English speaking Brothers at the front desk. They are truly the best examples of Excellent customer service. They treat people like they are humans not animals."

"Excellent location to stop off 29 North. We stayed for seven hours of sleep. It is and should only be used as a rest stop. The front staff is curious and professional. The hotel needs a bit of work. We stayed in room 218 and the toliet ran all night. The tub not properly cleaned, in appearance. The room was on the grungy side but for $69 for two to sleep, it was fine. For a few hours, it was great."

"This place is disgusting. If it hadn’t been 3 am when we arrived after a long trip, I would have cancelled. I am very disappointed in what my kids walked into. There was a homeless man sitting on the stairs which was very uninviting and uncomfortable. There were bugs in the bathroom. The lighting was very poor in the hallways, the bathtub was broken, it smelled like smoke and was a terrible experience. This place should be shut down and anyone who has booked there should cancel. I would love my $99 back but I doubt that will happen. It is a joke. It’s gross. Don’t book your stay at this hotel."