Lowe's Home Improvement

"I would leave less if I could. Went in to the store to purchase doors. All the doors we wanted we physically put hands on and purchased. The store was to deliver them on 2/5. After an hour trying to check out we finalized the purchase but they made 2 mistakes that the sales person was going to take care of as we were ,due to their inability to be efficient, in a time crunch. Fast forward 2 weeks to 2:30 today when we get an email saying that our doors were not available that the earliest they could be delivered is now Feb 12,2024. Immediately call and get the manager involved. He asked if he could call us in 15 min so he could investigate. 45 min later we have to call him. His response, well there was a small snafu, nothing we can do. The doors we bought are indeed in stock, with our names on them. The “ computer “ set the delivery from Sterling Va, not Culpeper. We saw what was put in the computer, it was indeed the Culpeper store. . The demeanor alone was enough to place the 0 stars, let alone to totality of the event. So, we are now driving 35 min to Lowe’s Culpeper, to see just how little there really is. If things change, I’ll update with a new review."

"I enjoy our local Lowes. The staff are friendly and helpful and pretty much everything I need is here. Great return policy, which is helpful. Yesterday, a staff person manning the self checkout saw me waiting and she came over and assisted instantly. She was very nice and helpful."

"Lowe’s is my least favorite for material supplies. This is solely based on Culpeper location. Store needs a good manager to get it in shape. Product on shelves is in disorder, many times they are out of basic building supply material. Cashiers don’t seem to care about wanting to be there, one guy (I think he’s the self appointed Sheriff of Lowe’s with his cowboy hat on) I have never seen doing anything but walking around doing nothing. I can never find someone to help me out when I need to locate an item. Another thing…can you find someone to bring lumber carts inside instead of having to walk back outside for a lumber cart. Maybe the “Sheriff” can handle that at least."

"Very professional and nice. Steve was very helpful and did not fuzz like some other associates. He help me find what i needed to start up with my car oil change. Thank you so Much Steve."

"My experience at Lowe's was absolutely outstanding! The store had an incredible selection of home improvement and building materials, with a wide range of high-quality products to choose from. The staff members were knowledgeable, friendly, and went above and beyond to assist me with my project needs. The store layout was well-organized and easy to navigate, creating a seamless shopping experience. I was blown away by the abundance of tools, appliances, and hardware available, and the competitive pricing made it even better. The store's commitment to customer service was evident in every interaction, and the employees' willingness to offer expertise and guidance was truly impressive. The checkout process was efficient, and I left the store feeling confident in my purchases. Lowe's has become my top choice for all things home improvement, thanks to their extensive inventory and exceptional service. I highly recommend Lowe's to anyone in search of a reliable, customer-focused home improvement store that exceeds expectations at every turn."