Arby's

"I placed online order for pick up in lobby, however note on door states to come through drive up window, I pulled up & stated my online order told to pull up, showed my phone order, told my order hadn't came through, which no one was in line, no cars behind . I actually was in the parking lot for 5mins before ordering, was told that order wouldn't be ready till time it stated 8:45 ,which I was there between 820 830. Asked to pull around till 8:45, I pulled back up just shy of 845 blew my horn, the employee looked me right in my face and keep moving as if she didn't see me. She then @ 8:45 she came to window with the bag, handed it out, and didn't say thank you, anything, I have never been so disrespected.I asked for management, which the young lady stated she was. The most unprofessional management & work team I have ever came in contact. A lot of laughing & trying to be funny to prove a point that my order wasn't going to be ready till 8:45 which I had all the order info on my phone, which was only 2 Beef/Cheddar & Med Curly fry. Then I was told to call back tomorrow from 10-2 yo speak to someone, at thus point I asked for whomever had some authority to assist me. The young guy came up, asked could he give me a apple pie, I asked for the rude team mates name, which he was hesitant to give, but gave fastly, which I had to ask for spelling. I had no problem with waiting, its how rude & no concern for a paying customer that truly they didn't have a clue as too what my regard & what I may have going on in my day. Please, for your business sake, have more professional, customer service oriented staff. I will give a call in concern, just wanted to let it be known how taxpayers are being treated by staff all under 21, with no regard to customer service & professionalism. I will be contacting corporate with the name given as well. This is unacceptable."

"Well my Jamocha shake tasted like a vanilla shake. I even had them remake it. I used to get these all the time and they were awesome! The flavor of coffee and chocolate was magnificent. Now they are blah. The fries were cold and their new hamburger had no flavor. My husband had a bite of it and spit it out. Oh well I guess I will find another Arby's to eat at."

"They gave me a roast beef sandwich that was stacked with meat crumbs hidden in the middle of the sandwich. Never had bad food at this location til now so I'll blame management for being unable to perform their job duties. In response to the response, no. Just do better."

"I had to wait a while for my food but it was worth it. The chicken tenders were really hot so they were obviously freshly cooked. The only downside to that is that the chicken was significantly fresher than the fries. The staff was very nice and it was a smooth transaction. I didn’t mind waiting and liked that I didn’t have to drive away from the window to wait. I would recommend this location. They also weren’t stingy with the napkins so that’s always appreciated!"

"Ordered a medium curly fries and got less than half a cup. Unfortunately did not check the bag until I got home. I called the manager and she said that they "shrank or possibly deflated" WTH"