Tropical Smoothie Cafe

"Don't ever get the chicken caeser wrap! They barely put any chicken in it, so it is basically a wrap of lettuce, tomato, cheese, and caeser. Complete waste of money! I could make it at home for not even a fourth of the price."

"⭐⭐⭐⭐⭐ I had the most refreshing and delightful experience at Tropical Smoothie! From the moment I walked in, I was greeted with a warm and friendly atmosphere that instantly put me in a good mood. The staff was very friendly and helpful. The cashier even remembered me coming in earlier that week and suggested to download the App. Which she helped with... awesome service. But the real star of the show was the smoothies. Oh, my goodness, they were absolutely fantastic! I tried their Sunrise Sunset smoothie, and it was like a tropical paradise in a cup. The flavors were so well-balanced, and you could tell that only the freshest ingredients were used. It was the perfect blend of creamy and fruity, leaving me craving for more. I don't know the young man's name yet, but he makes one hell of a smoothie. The staff was not only knowledgeable about their menu, but also genuinely passionate about helping customers make the best choices. They took the time to explain the different ingredients and recommend options based on my taste preferences – a level of service that truly exceeded my expectations. I left Tropical Smoothie feeling rejuvenated, energized, and with a big smile on my face. It's clear that they care about providing a top-notch experience for their customers. If you're in need of a delicious and nutritious pick-me-up, I wholeheartedly recommend paying a visit to Tropical Smoothie. It's a little slice of paradise right in the heart of Jefferson Commons in Newport News, VA ⭐⭐⭐⭐⭐"

"Cashier didn't give af. Put our smoothies out on the counter without calling my name. It wasn't until I see people that ordered after me getting their food did I go over and see the window off to the side where my smoothies were sitting and where the cashier girl was eating. I said hey, would have been nice for you to let me know my stuff was ready and she ignored me. Won't be back."

"UPDATE: I had a manager reach out to me in accordance to my review and message. They handled the problem very professionally and more than most would if a customer had a complaint. I totally understand emergencies happen and the place wasn’t open on time. They were kind enough to deliver our drinks at no additional cost as well as put some free smoothies for our next visit. We love tropical smoothie just had a bad day that was immediately resolved ❤️ IM PISSSED!! I placed an online order this morning to be ready at 8:30am. I arrive at 8:45 and no one is here the doors are locked, no notice of a closure. This is beyond unprofessional and I will never in my life return to this location. If you’re going to not be open at least have the audacity to put a sign on the door."

"Always polite and ready to answer any questions. Not busy as other other restaurants but the quality is still there. Pricing is the same as other chains. The sitting area is comfortable and usually have a good playlist going."