Panera Bread 4202 Electric Road, Roanoke, VA 24018

"Best Panera on the east coast. Randy is the best worker, very friendly and always happy to see me. I was a regular for quite some time because of the sip club but when Randy stopped working at the front as often, I canceled my membership because none of the other employees were as friendly or made my drink how I asked. I will still give five stars because randy deserves them all (give this man a raise- ASAP)"

"My sandwich was made using the wrong bread and they forgot to put the avocado on it. My daughters sandwich was burnt and barely had any bacon. This Pandera location is horrible! They constantly get the orders wrong and the service is terrible"

"Multiple times I’ve been through the drive thru and my order is wrong. This time, I ordered a bowl of chicken noodle soup. It’s literally all broth. Nothing was in here besides carrots. It’s actually comical lol"

"If this was like the picture on menu all would be good. This was a sad sad representation of a sandwich. The soup was good but cool. The bread was good. Went to get the raspberry tea & it only poured water. Went with the whole theme of bread & water for lunch. The fruit cup was ok. Won't be coming back here n the future. My meal & my daughters was $35...for bread & water. Also took 24 minutes for them to prepare w very few customers here."

"It used to be good. Some time ago. Now, they like to mess up your orders. Their warm bowls are smaller than usual, sometimes they put cilantro in some warm bowl which should have cilantro, their soups cups are almost half full, they don't follow your customized orders.. They are usually out of sides (baguettes or chips) when I order (maybe it's just me who order at the wrong time). To be fair, I have to say that people you have to deal with (at the counter) are nice and friendly. Panera Bread support works well, and if you complain, they give you free certificates, but I am tired of complaining..."