Plato's Closet

"Sold to this store several times and never had issues until my children went in today to sell some of their belongings. My children were told to take the shoes to another store to be authenticated when the store is supposed to have authenticators so I went inside to ask about the process. A red headed lady then went on to say she’s an authenticator but the shoes “didn’t pass” I asked her what the process was for the authentication process as the shoes were in fact real and I could provide receipts from where they were purchased. Another rude coworker heard me asking her valid questions and got irritated and laughed while working with another customer and said under her breath she’s mad because she’s trying to sell fake shoes. After that comment was made I was livid because why are you insinuating that they’re fake? Why would you laugh and say a false statement to other customers and not think I was going to get offended. They then proceeded to make comments and I stopped from walking out to ask what was said! This turned into me going back in forth (in a calm manner) they were only uncomfortable because my statements and questions were valid. I asked for a manager she said she didn’t have to give me the managers number I asked for the higher ups number and she laughed and wrote down corporate but threatened to then call the police. I asked for what as I did nothing wrong so as she called the police I called them as well to prevent from looking as though I was the aggressor. I had a complaint and advocated for myself. I waited for the police to come so I could explain the situation and 5 officers pulled up as if I was criminally doing something wrong. A lady with dirty blonde hair who was said to be the owner pulled up and didn’t ask me or the police anything she sided with her employees and asked the police to ban me from the store. They stereotyped my son as if he couldn’t bring real high priced items in the store. She laughed in my face and told other customer the items were fake and they were originally bought for $1,100 at Saks in Beachwood Mall a year and a half ago. I called corporate and I also plan to speak to a lawyer for discrimination."

"I think everyone should shop at plato’s closet, the people that work there are super friendly and very helpful, they keep the store nice and organized. I’ve gotten a lot of clothes there before and I had no problems what so ever!!!"

"The place has gotten a lot better it use to smell like a locker room. I think the management has a VERY poor attitude along with her unprofessional staff. When I spoke with a staff member about a product she walked away in the middle of me talking and I was told she was socially awkward??? How the profession she is in she needs to be able to speak to them PROPERLY but how could she learn anything if her manager is the same way of not worse!!!"

"This place is a total rip off, and that’s saying it politely! I came in to sell some clothes. 3/4 pair of jeans brand new with tags! One pair was Freepeople, Boohoo, Fashion nova, and Old Navy. They offered me $15 total for all 4 pair. I politely declined. I do not recommend this place because they will turn around and sell those same brand new jeans for $15-20 each! Service was bad too!"

"I’ll start with the positive. The staff was super friendly and welcoming, and the place was clean and organized. Now the downside! I get what some people were saying about their buying policy. I brought in a pair of retro 11 heiress platinum jordans in good condition and in the original box yet they were rejected for “normal wear” while the store had shoes on display in horrible condition. Days before I brought in polo, true religion, and fashion nova jeans some still with tags on them and all were rejected. It seems as if their decision is made soon as you walk in the door. Just my opinion though"