Spa on the Hill

"For the past 5 months, I have been trying to book a massage using the gift certificate I received from my sister. The phone number doesn’t work, the email address doesn’t work, and I have tried to send a message on the website and never got a response. I’m having the same issues as others who have recently posted reviews. My sister should be refunded if Spa on the Hill cannot provide the service."

"I am having the same issue as other reviewers. I received a $250 gift card from my mother in law. First, I was not permitted to use the gift card for a period of time. Then when that period passed, I tried to book a massage online but the website did not accept my gift card code. The email on this business’s website is not active. I keep getting bounce back emails. I have also not received any responses from the messages I sent to this business via both its contact form on its website and instagram. Nobody answers the phone on the number listed on this business’s website, and I also have not received any response from my voicemail. Spa on the Hill: please refund my mother in law or book me a massage."

"They appear to be permanently closed. My brother got me a $250 gift certificate, but they don't answer the phone or respond to emails. So out of business or terrible service. EDIT: They have responded below telling me to book through their website. This doesn't work, as the maternity massage I'm seeking isn't listed online. Why is it so hard to get a call back from these people? Or a response to the form email I filled out on their website? Directly emailing the address listed on their website results in a bounce back saying the email doesn't exist. This feels like a scam. I should be able to speak with a human to book my massage. Spa on the Hill: I have sent multiple emails. Please call me. Or refund my brother."

"Zero stars. I gave my wife a gift card here for her birthday. First they had a moratorium on honoring gift cards and now the only services the website will let her book with her gift card are very expensive home visits. The website is very difficult to navigate. What should have been a pleasant experience has turned into a still unsuccessful odyssey. I’m furious. Spend your money elsewhere."

"I found this gem not too far from my house! I booked a special spa day for my friend and I to each receive massages and facials. It was the best spa experience I've had. It was the perfect space to relax and unwind, enjoy macaroons, catch up with my friend, have delicious tea, and I also got some great skincare advice. I will definitely be back!"