TOL Buildings

"Check BBB reviews first!!!! One of the worst businesses I’ve ever worked with. I bought my building through Titan metal structures. Great business, but TOL not so good. Their quality of work is not good. They’ve been out more than seven times to fix damages that they keep making. When they come out to fix one problem, they mess up more. They won’t even work with the company that I bought it from. Just look at these pictures and that’s the type of work you’ll get. And after a while, they won’t even answer your calls. !!!!!!!! They came back to fix all of the dented metal and scraped metal from install. Then when they put up the new metal, they didn’t even put it up flush so when the wind blows my garage rattles like a tin can! You can see in the one picture or the garage door is unraveled is because they’re installers broke the springs in both of them!!!. If they do correct the problems and I’m not worried about the chips in the concrete after missing hammering it in. I will change my ratings."

"My husband and I wanted to use a small local company for our carport so we decided to give PA Aluminum our business. Ok if you want to never contact them after the initial order. They are only a retailer for the larger company Top of the Line buildings (TOL) . I had ordered a carport in April, after waiting the “Covid wait” it was installed in August and still to this day (12/6/21) trying to get my issue resolved after numerous calls and emails with both PA Aluminum and TOL. What’s the issue?? When I called to confirm the order at TOL, the lady informed me that I did not need the extra anchors PA Aluminum suggested, in fact there wasn’t even enough room for them to be placed. Later to find out PA Aluminum takes your deposit as their portion so makes sense why they wanted to increase the initial quote to increase their profits. Well, the installers canceled a few times. Finally showed up at 6am on a Sunday. No big deal- they showed up finally. BUT THEY DID NOT HAVE WHAT WE ORDERED AND WAITED WEEKS FOR!!! They said the trim that was ordered was not for that type of frame. I don’t know what goes with what- I was only given the option to pick a color. Not only that the installers set up the frame THINKING it ran one way but in fact ran the other way. So they did NOT read the work orders. Customer’s problem again apparently. So now I paid and waited for a brand new carport that is not what I initially ordered and the frame has drill holes in it!!! I’m sick of the excuses- I want a resolution! BUYER BEWARE!!! They are not recommended by Better Business Bureau. I wish I did more research. Bottom line - FIND ANOTHER COMPANY!! 1/11/22 - still no resolution or able to speak with a person at sTOL. 2/1/22- no one willl return my calls. They have stopped responding to my emails and Facebook messages. I am told I need to talk to Sabrina but she has yet to return my calls."

"Put on hold for over 45 minutes , then call hangs up. No way to get hold of them . Ordered my garage 2nd week of June 2021 & it's Oct 18 , 2021 & can't get ahold of anyone ! Not a customer friendly Business . Tried calling 3 times same result . Did get my garage on November 11 . 5 pieces of trim missing , no trim around door & 2 corners missing . The trim on the front right of picture is facia trim not corner trim . It's January 2022 , still no trim"

"WORST SERVICE EVER....THEY WILL NOT RETURN YOUR CALLS. I TOOK A WEEK OFF VACATION TO GET MY BUILDING INSTALLED IT WAS SCHEDULED FOR THAT WEEK. THEY THEN CANCELED. WERE RUDE ON THE PHONE. WHEN MY BUILDING DID SHOW UP. THE INSTALLATION CREW WAS DRINKING. DID NOT SEAL MY RIDGE CAP CORRECTLY MY BUILDING LEAKS IN MULTIPLE SPOTS. I HAVE CALLED THEM MULTIPLE TIMES THEY WILL NOT HELP ME. IT HAS BEEN LEAKING FOR A FEW MONTHS SO TODAY I HAD TO SEAL THE RIDGE CAP MYSELF WITH MY TIME AND MONEY FOR MATERIALS. THEY STILL HAVE NOT CONTACTED ME ABOUT A REPAIR TIME. BUT THEY HAD NO PROBLEM CASHING MY CHECK FOR A SLOPPY INSTALLATION. THE INSTALLATION CREW FILLED MY GARBAGE CAN WITH BEER BOTTLES AND METAL FROM MY INSTALLATION AND INSTALLATION FROM OTHER JOBS. THEY SHOULD DEFINITELY REIMBURSE ME FOR THE REPAIR I HAD TO DO ON A BRAND NEW BUILDING. DO NOT USE THIS COMPANY VERY UNPROFESSIONAL. UPDATE...10.26.21 STILL HAVE NOT RECEIVED A CALL FROM MANAGEMENT REGARDING GETTING ANY REIMBURSEMENT FROM ME DOING THE REPAIR TO MY BUILDING TO KEEP IT FROM LEAKING WHEN IT RAINS. VERY DISAPPOINTED IN THIS COMPANY."

"We purchased a building 9/16/2019 from a local dealer in Pittsburgh, PA. We went to 5 different places trying to buy this building and hopefully get it installed before the winter, every single place we went to kept saying it wasn't guaranteed until spring, SPRING!!! it's FALL. We just couldn't believe it, we searched for local manufacturers and TOL Buildings showed up on Google and we called them to ask if they would install our garage before the winter and they said, "No problem sir, our lead time is 1-3 weeks guaranteed" we asked if they had a dealer in our area because we didn't want to place the order or do business over the phone because of all the scams that I'm sure everyone has heard of, but they said that they do not sell direct to customers and even if we wanted to place the order directly we couldn't because they are loyal to their dealers. We went to a dealer called Dream Machines, we talked to Jerry and he was very nice and knowledgeable about the products, as we were there with him he received 3 phone calls from happy customers that had just been installed a couple of days before. We asked if he was sure that we were going to get our building before snow time and he said that if we didn't have the building installed in less than 4 weeks that he was going to wave his commission of $2,800 for the inconvenience. We placed the order and the very next day the office called to confirm the order with us and asked if we were ready for installation the following week, we were very surprised and I said of course I am ready, I've been ready for 2 months lol. The installers showed up yesterday for installation and I cannot express how beautiful our building is. We highly recommend this company and trust me, you will not regret giving this guys your business."