Starbucks

"This will be my last time at this place. I asked for a venti ice match latte with 2 pump of classic syrup. I always order this drink so I know its price is only $6.31.. the cashier said she did not have a venti cup so I said okay just ring me up for a grande cup. Even with the grande cup my drink came up to $6.80. So, I question that and asked her why. The cashier started to raise her voice at me and changed her attitude… This is a business so run like one."

"What kind of world do we live in where it’s a requirement to pick up a mobile order, where speaking to a real human about something you’re purchasing isn’t the norm. I profoundly do not believe in this set up of store. No place to sit and connect with people, something that the already soulless Towson needs more of. This kind of store contributes nothing to society, and for that, Starbucks should be ashamed."

"Visited this location today, on a Saturday morning. Super busy to say the least. I'm actually still waiting for my order after 20mins and when I tell you I'm not the least bit bothered, I mean just that! There are at least 20 people in here at once (more considering the customers coming in from their cars to grab orders). I have never witnessed any batista/cashier maintain their poise, provide excellent customer service independently to over 20 people so smoothly, respectfully and as promptly as Lacy did. Lacy's customer service was so refreshing! Definitely set a positive tone to my day. I was delighted to remain patient and witness Lacy demonstrate such amazing customer service experiences to reach and every customer in the lobby. Lacy provided customers with a true experience and as someone who's really big on customer service, I genuinely appreciated my encounter today! Great selection of staff Starbucks! Honestly, the level of teamwork behind the scenes surely made it easier for Lacy to remain calm and confident while consistently providing customers with a top notch experience! P.S. I almost never do reviews so taking the time to do so while waiting truly speaks volumes. Oh...I ordered a Vt Caramel Frap, oatmilk, ex cruchies, extra caramel, double shot of blonde expresso and it was made to perfection!!! My daughter got a vanilla bean frappe and enjoyed hers as well."

"It's been a while since I've visited this Starbucks, but I had some time to kill in the area and just wanted a nice hot coffee. Very disheartening to see that they have renovated this location to make it completely unwelcoming. The cafe with it's tables and chairs is gone, so I guess this location is take-out only? Also, no menu or display case. I guess you're just supposed to do everything on the app and just come in to pick up your drink and leave? No human interaction ...A very Orwell-esque turn for a company that popularized cafe culture in America, but I guess it's a sign of the times."

"It took me 20 minutes to get one drink. When I got it it was made wrong , I asked for no whipped cream and got it I also asked for extra caramel there was barley any.On top of that my drink was barely blended as there were hice chunks in it. I did not ask for a refund as it would take as long on as getting my drink.Everyone makes mistakes but this was disappointing."