Automotive Talks

"Terrible towing company!!!! They Will claim they have a driver on the way to pick up your vehicle, after you follow up to make sure a tow truck is dispatched, they will lie about sending out the information to get the drivers on the road. If they are behind already, save yourself some time and CANCEL on them. they already cancelled on you"

"My car was towed from my complex because they stated my parking pass was not visible. I have lived for 3 years at my complex and my wife and I have parked in the same location for our time there unless for landscape or repair. I informed them that the pass was hung up but because we just got back from a trip we had another pass partially shielding it. I asked to speak to the manager/supervisor on duty at 0900 this morning, still have yet to be called back and it’s been over 5 hours. I called the number which towed me back and he hung up on me mid sentence. This is horrible service and disrespectful behavior. My wife has now been sitting for 30mins waiting to be helped just to get our car out. Which they state only can be paid for by cash or cash app. If I could give less than one star to this towing company I would."

"Unreliable and untrustworthy when it comes to their emergency towing service. So unprofessional. Had me stranded for over 4 hours because they kept telling me a driver was on the way when in reality no one was ever coming. First they said 60 - 75min. I waited. No one ever showed. Then they said 30 min. Wait and no show. The man at the office kept telling me he'll have the driver call me. But no one ever called. Then apparently they assigned me to another driver. That driver said 45 - an hour. Nothing. Then it was just a cycle of them telling me just 20 min. I tried calling the new driver again and the phone went straight to voice-mail. Thank goodness I caved and just ended up requesting a different provider because I don't think they would've ever shower up. They lied to my insurance company and said they came out and helped me but they never did. I would avoid this company at all costs"

"ISSUES WITH TOWING: I can't speak to this company's proficiency for auto repairs, but I would caution against using them for "emergency towing" as advertised on their website. Our roadside assistance provider referred us them when our car broke down near National Harbor, MD (less than 8 miles from their base in Temple Hills, MD). After waiting 90 minutes we called the dispatcher (who seemed somewhat annoyed) and were told 20 minutes. After another 35 minutes of not seeing or hearing from a truck we called the dispatcher. We were told it would be another 20 minutes and that we would hear from the driver. After another half-hour of hearing from nobody, we went back to our provider who sent another company. I generally don't take the time to comment when provided one-star service, but as this could be a safety issue for a stranded motorist (luckily for us it was not), I felt compelled to share."

"I have been going to Automotive Talks for a while now and am very happy with their service. Wayne and Nicole are very professional, accommodating and fair. Automotive Talks is my go to place for my car care needs."