Griffith Energy Services, Inc.

"I have mixed reactions about my experience. My system was put in and it works great, but it took 3 weeks to install and when I reached out to the company to see why no one had been out to the house in a week to finish I received no answer. Also the team left all of their boxes, coffee cups and left over supplies at the house. They were also suppose to take the old oil tank, but it's still there. The installers were however very kind, but this company needs to improve. I have changed my review because the one of the items installed keeps failing and it seems as if no one at Griffith cares. Very disappointed!"

"I have a (2) Gold level service contracts with Griffith and on Saturday 7/29 one of my AC units stopped working. I called at around 1pm and by 4pm my system was fixed. The technician, Bill Moore, was knowledgeable and diagnosed the problem to be a bad capacitor within minutes. If I could give more than 5 stars I would - great service!"

"I was billed 2 months after I moved out of the house for the new home owners, been going back-and-forth for over a year now with Griffith who told me they would correct the situation. I have now been sebt to collections for an amount that I was billed after I moved out of the house. Customer service was no help and I received no call backs from any managers regarding the situation. I've called columbia office over 10 times after ever bill I received to fix situation."

"I have used Griffith to deliver heating oil for years. They have horrible customer service- deliver to the wrong tank every time. There are 4 tanks on the property, they cannot find the one that matches the tag number. They also did a furnace repair one day, had to get more parts for the next day, and left the furnace running with a crack in the heat exchanger, sending CO and fumes into our living space. Fortunately no one died but it was bad. Their response was, "that technician did not know what he was doing". Also, it is impossible to find out the cost per gallon of fuel. They are the worst."

"Update: Griffith energy went above and beyond to rectify the situation. I spoke with Janette at the Columbia office, Stephanie Hurst in VA, and Kevin Spain in the PR department. They each worked very hard and were able to get my tank refilled and heat back on in an extremely timely manner. I am very appreciative and will recommend them in the future. They don’t answer the phone and the remote monitoring does not work. You will run out of fuel with these guys. Don’t subscribe."