Sears Appliance Repair

"I was just overwhelmed with the cost of this repair which when you break it down was a malfunctioning little spring, that according to Pete required a replacement of a $115 part that took all of 15 min. to replace. Final cost $410! As a retired employee I am worried that I will need to find a job to be able to handle costs like this in the future. No, I was not interested in the warranty of for about $60/mo for a year to cover the possibility of something else breaking. This dishwasher was only 5 yrs old. I am aggravated."

"Peter was great. The repair involved finding the correct part, and he made an extra effort to obtain it. He left and came back within a very reasonable time, and fixed the problem. Very pleasant to deal with, and I'm a satisfied customer!"

"Upon arrival the tech was informed that my dryer was squeaking and not heating. He advised me that the diagnostic was 99$. I said fine. He checks the dryer and says the repair is 339$. I agree and he does the repair. The. Kent states he “forgot’ to repair the heat problem and then quotes me an additional 150$. I was unhappy and asked him to call his supervisor-he refused. I felt forced to to agree since I already had lost work wages. I will be reporting this to the BBB asap. AND he put a damaged part on my dryer."

"The technician is great! Knowledgeable and professional, the problem is the company! Each month they deduct their fee every month religiously, and when you schedule for service they give you a window 8am - 5pm, and technician appear 5:25pm after you tried to reach the offices whole day finally when you get someone to raise your concern they tell you they don’t even know the contact of the technician and they don’t know what time technician will arrive, this is so frustrating. At least when a service call is schedule out a technician number and name so that customer are able to reach out. Then here comes my technician who spent 25 minutes because it is already past 5pm and he has to go and attend another call. This is not right. When you sign up for agreement they don’t tell you that you will have to suffer when you request service!"

"Service provides an update on where you are in the queue which is helpful. Service techs were professional, polite and left my kitchen as clean as it was before they started fixing my microwave. I was able to get an initial appointment within 24 hours of my problem which did require an order for a part which came directly to my home and expedited the repair."