Jewel Box
6823 Springfield Mall, Springfield, VA 22150
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
6823 Springfield Mall, Springfield, VA 22150, United States
About the Business
Jewel Box is a premier jewelry store located at 6823 Springfield Mall in Springfield, Virginia. Our store offers a wide selection of exquisite jewelry pieces including rings, necklaces, bracelets, and earrings. Whether you are looking for a special gift for a loved one or a stunning piece to add to your collection, Jewel Box has something for everyone. Our knowledgeable staff is dedicated to providing exceptional customer service and helping you find the perfect piece that fits your style and budget. Visit us at Jewel Box and discover the perfect jewelry piece that will make you shine.
Reviews
"I had an awesome experience with B at Jewel Box. He was knowledgeable, informative, honest and the customer service was second to none. He took his time to listen to what I wanted and did all that he could to find it and give me the absolute best deal! Check them out and ask for B! You will not be disappointed."
"I purchased a locket necklace for my aunt that my dying uncle wanted engraved for her. B did a beautiful job and his customer service was astounding. I will definitely be going back for more purchases."
"I bought a necklace on December 24, 2023 as a gift to my wife. My wife didn't like it. I was confident that I can easily return it as is the case in most purchases in America. However, the JEWL BOX people refused either to return. I went for the second time for an exchange, and yet they refused to exchange it for me at the same deal price which I bought the original item. Their customer service is really poor. The person representing the shop at Springfield Mall, even showed me and my wife disrespect."
"I strongly advise NOT to visit the Jewel Box shops at Springfield Mall. The staff at these shops employ deceptive tactics that end up taking advantage of customers. My recent experience at the Jewel Box was highly disappointing. I went in to have my band and ring plated in white gold, and not only did I end up paying more than double the expected cost, but the white gold plating began to wear off within a matter of just two days. Despite making four separate visits, they were unable to complete the job to my satisfaction. On top of all this, their staff, especially Mr. Ali, exhibited unprofessional behavior and a complete disregard for customer service ethics. To make the matter worse Mr. Ali accused me of asking for security, which was entirely unfounded. He is undoubtedly not the face you'd want to encounter as a customer. He is certainly not the kind of representative you'd want to interact with as a customer. My experience was nothing short of a nightmare. I strongly urge you to review the consistently negative customer feedback they have received before considering a visit. Your satisfaction and peace of mind are far too valuable to entrust to such a fraud service provider."
"This jewelry store allowed my stolen credit card to be used by someone to make a layaway purchase with only a first name and then paying for the rest with my credit card. They refused to talk to me to help me understand how it could have happened."
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