JCPenney Salon

"I decided to get my hair done at the JcPenny salon in Springfield Mall and loved my experience. My stylist name was Kenya. She was very friendly and knowledgeable. By the time I left Kenya's chair, I had a new stylist and a fresh, bouncey new hair style. Will definitely go back again."

"Absolutely Amazing Rachel Bilyeu is an amazing colorist/ stylist!! 25 years of experience!! She did an excellent job at coloring my hair exactly how I wanted with 5 different colors!!"

"I had stopped visiting the salon for years of last-minute cancellations, lack of hairdressers and bad customer service. I decided to go back to appointments, and my experience has been worse. I come in, and they tell me that Angela is booked. Then they finally asked me to return two hours later, and still confused, they said she was booked. Another day, I made an appointment for today. Someone confirmed last night, only to receive a text two hours before my appointment from Angela to reschedule for Monday. I made the appointment for today because I need it. Why would you res reschedule for Monday? Those two Hispanic girls are very irresponsible. I will never, ever, for as long as I live in this area, recommend or make another appointment in this salon. It is evident that Angela works for pleasure and has no passion for her work."

"I am not normally one to post bad reviews, but I had a horrible experience here yesterday. I apologize for the length of this. I received a call for a very important job interview on Monday and needed to find a place to get my hair done ASAP. I had never been to a JCP Salon, but it's right across the street and wanting to save money (my first mistake), I figured I'd give it it a shot. I called and scheduled for 11am Tuesday. I've been coloring my hair for 15 years so I'm no stranger to the process. I haven't had my hair done at all since February because of COVID. I am very low maintenance, but I am picky about my hair! I'm really insecure, but my hair is the one thing I've always liked. When I showed up, I met Angela, who was very nice at first. She was really quiet, but we talked a little bit and she told me she's just focused and not a big talker which was totally fine with me. I told her I needed all of the regrowth lightened and evened out so it would all be one even shade of blonde. This is my first red flag: She started thinking out loud and said something about probably having to bleach it and not being able to just put color over it... I thought that would be pretty obvious since my roots are significantly darker than the rest. She sectioned my hair off, which seemed to take forever, and went back to mix up the bleach. Something in my gut told me to leave and I should have listened to it. I'm not confrontational at all and I'm obviously not a professional, however I've had my hair done enough times to know a few things. When she started to slap that bleach on my roots and I could feel the brush right up against my scalp, I immediately started panicking. So I told her I was really nervous and I know she saw it on my face. I asked her if she was experienced with blonde hair and she said yes. I didn't believe her. She didn't use foils at all. It took her over an hour to apply all of the bleach and I know she didn't use enough because there were a ton of patches and sections that didn't get covered (pictured). She also stopped applying immediately where my regrowth met the blonde with no attempt to blend. After processing for about 30 minutes, she told me my hair was "being stubborn." So she took me back and only rinsed out the back. Then she tells me that she needs to go back in with bleach because it didn't lift enough in the back. By this point I'm literally fighting back tears. I don't know what to do or say because I'm supposed to trust this person with my hair and now I'm too far into this process to leave. So I let her do a 2nd round of bleach. As she's rinsing that, she starts telling me how I'll probably need to come back because it's such a long process and "bleach is so hard". Then she tells me that the toner will fix it, because "there's nothing toner can't fix." I had to tell her to use a darker toner (she was going to use a level 10) because my roots were now way lighter than the rest and the dark patches were so bad I knew it was going to be a nightmare. At this point, I told her I didn't even care what shade it came out as, I just wanted to make sure it was all even. She said, "Don't worry, you're going to like it." I actually laughed. I couldn't even let her finish blow drying it. I had to get out of there. She told me again as she was blow drying it that I was going to have to come back. I didn't say a word. I paid and left and by that point I know that she KNEW she messed up, because she was very short with me and didn't even try to schedule me back in. I couldn't even lay my head on my pillow last night because my scalp burned so bad. To wrap things up, as you can see in the last few pictures, I now have orange roots with patchy grey areas and some serious banding. I'm out $160 plus the few hundred more that it's going to take an actual professional to do color correction. Not to mention the fact that I now have to go into this job interview with jacked up hair. I'm extremely disappointed by the lack of integrity. I left in tears and will never go back to another JCP Salon."

"Princess braided my four year old daughters hair at the JCP Salon. It was my daughters first time at a salon and she had a great experience. Princess was able to do exactly what we requested and we were very happy with the results!"