PacSun 241 Fort Evans Road, Leesburg, VA 20176

"Rude service. Requested to try out and she refused to open the try out rooms. Had to insist."

"They never are open! Employees run it however they want too. Two employees were there walked in and refused to open store @6:00 when they said they would return."

"Horrible and very rude service. We asked to measure something and very rudely he told us that it was closed and he passed by us and he did not answer us and just yesterday I came and they let us pass. I would like u to know the type of people who work in this store"

"Never open, bad service and i very rarely find anything in this pacsun location. Says open 12-5 I show up at 2 and it is closed. No employees in sight. Do not come."

"PacSun has been my favorite store for years, however after horrible customer service and clothing quality, it's hard to say I'll ever go back. On Black Friday I had bought a pair of pants. They didn't have my size, so I went a size bigger knowing I could tie a cute belt around it. After wearing the pair TWICE, the pants tore down the side seam of the pants about 4 inches. Irreparable. I contacted Customer Service on Dec 11 regarding a refund. After e-mailing back and forth with over 10 people, talking on the phone with a few, mailing my pants with the receipt back to headquarters, having them lose my return, then finding it weeks later... they e-mailed me and let me know that they'd call me in 1-8 business hours to receive my info for a refund. It's been a week since that e-mail and I have yet to receive a response. I have been dealing with this return for TWO MONTHS, still no refund has been received."