American Eagle Store

"Employees are generally nice. However, this particular visit no one came by to assist and open a fitting room for me. It's been 10-15 minutes and counting. Update: 20-25 minutes and counting. Went to an employee at the register to ask for someone to help but no one still came by after asking."

"The staff at this store were very friendly and welcoming. I had a return and ended up leaving with more items than returning. I was assisted by Sheyla and Vrisheeka. Sheyla knew exactly what jeans would fit me and styles I needed. Her customer service was beyond my expectations as well as Vrisheeka at the register. I had a birthday coupon and I didn't know until she asked me if I would like to use it on my purchase. She was so kind and patient at the register. I will definitely be returning to this location."

"I was immediately assisted by Anna when I entered the AE store. She didn’t mind my clumsiness in dropping clothes and looked for a denim skirt in a size I needed in their stockroom. When I asked her if the denim jeans I selected were on sale, she said they were not but that she could give them to me at the website price if they were at a lower price. They were. She saw that I got my military discount and my AE reward points on my purchase. Very great experience and customer service."

"The fair oaks mall store is the worst. The staff is cold and unwelcoming. There’s never anyone to let you into the dressing rooms, and god forbid you ask. When checking out today, I tried asking the sales associate about current sweater promotions. He flatly told me no. I’ll be shopping online from now on. Too bad. The sad thing is, I always go when they aren’t busy… yet it’s still inconvenient to be helped… annoying."

"I had the worst experience at AE today. I went in with a return of a purchase I bought online. I had the print out of the invoice for the return as I followed directions on how to return this item. I had the item washed it and tried it on and didn’t like how it looked. I never wore it or anything and it looked brand new when going to return it. I go to the front desk and the girl helping was cold and not friendly and she took my invoice and then said she can’t return it with out the tags. I looked online and the in store policy said returns can be made without tags as long as the item is not damaged and an invoice is provided. I explained this to the manger and she refused to return the item after I just shared the policy with her. She got snippy with me and said that she considered it damaged because it was washed. I asked for her name and she said it was Sheila. I called customer service and they returned the item for me and let me know that I was right and she should have returned the item. I was very taken aback by my experience."