CVS

"My doctor sent a prescription to this pharmacy the first week in December 2023 and acknowledged receipt via text on 12/7/2023. It's now 12/27/2023 and they told me they gave my prescription to another patient because my insurance had not approved it yet. They also said they are out of it and have no idea when they will get it back in stock. I called them multiple times. I had a prescription card from the drug manufacturer that I could have used instead of my insurance. CVS referred me back to my doctor. For what? I have no idea. They stopped providing status emails as of 12/18/2023 and decided on their own to disregard my prescription. This is the worst pharmacy in the USA."

"CVS - You need to investigate Pharmacy Manager Thoa Le ASAP. All you need to do is read these reviews of this store and see the 1 star ratings and numerous complaints to see why. Closing doors in people's faces, leaving patients crying in pain for hours, and being dishonest are just some of what you will see. I know for a fact that she deliberately sent both my father and my separate numerous calls to the provider line last night while we were having a prescription emergency. She did the same thing to me today as well. When I called from my cell, it went straight to the provider line, which isn't even a viable option for a customer, but then answered immediately when I called from a different number. She did this both last night and today. This level of disrespectful customer service is deplorable...ESPECIALLY when she is dealing with elderly patients like my parents who are in dire need of medication to keep them out of the ER. You have lost a decades long customer. She needs to go before you continue to lose more or someone dies because they can't get their medicine. I see that some of you have had positive experiences at this store, but the majority of us have not. New customers - go to ANY other pharmacy as long as she is managing this one."

"Myself and one other car was in the pharmacy drive thru line at 5:40pm. Prescription was supposed to be filled earlier in the day. Never got a message saying it was ready. I called and spoke to the pharmacist and she apologized and said that she would make sure to get it filled within 1-2 hours (this was at 4) Realizing it was 5:20 and no text saying it was ready, I decided to drive there. The car in front of us took about 15 minutes at the window. When we pulled up, they closed their window right in front of us. I go inside and the lady that was in the car behind me comes in as well. She asks for a manager. The guy who closed the window on us just looks at us. I ask him for his name. He asks me why I want his name and that I need to be complaining to the pharmacist. We got to the back. They are also ignoring us. Nobody wanted to be helpful, nobody wanted to give their name. Nobody said who management was. What an awful experience and all of this could have been avoided had they just said we are now closed as we pulled up and while I would have been upset as I had been waiting well before they closed, I would have understood. They literally just shut the window and blinds and just looked at us. What I don’t like is the lack of communication and customer service. I’ve worked in customer service half of my life and would never treat customers this way. I plan to go back tomorrow but wanted to leave this here…"

"The pharmacists at this pharmacy are excellent. They are always willing to provide support and assistance. Whether it's ensuring the immediate availability of prescribed medications or resolving any issues, they go above and beyond to help. Their dedication to customer care is truly commendable."

"I always goes the another CVS was far away from my house I was very happy when the opened this one very close to my house they know what they are doing always help me with any questions I have regarding my medication they txt me and everything is ready when I arrive they meet you with nice smile it is good to meet people make your life easier and there makeup also very nice"