CVS 3605 East-West Highway, Hyattsville, MD 20782

"The CVS health insurance/pharmacy system is just one of many designed to make money by avoiding honoring its commitments by providing medication prescribed by your doctor. Two examples 1. Doctor prescribed my child medication, but I received no word about it being filled for over a week, so I called in "Oh, we thought we sent you a notification, but after the doctor spoke to us we did not place the order in the system because we cannot receive this medication" "What does 'we cannot receive this medication' mean? Can't you just order it and give it to me?" "Well, we can order it but we know that it won't come" "Why can't it come? Who decides to look at the order and ignore it?" "We don't know" Still not sure what that's about, but what a system where they can take an order from your doctor and then just decide not to order it because of some mysterious, unwritten rule that says the order will be ignored 2. I received an unexpectedly high price for a medication. My insurance [CVS/Caremark, incidentally] has been on file for a while "Is that with or without insurance?" "Looks like without" "Oh, does my insurance not cover it?" "No, it does cover it -- but the system didn't process it" "How come the system didn't process it" "Your CVS card has some rewards on it and the system uses those first and if it uses those it doesn't charge insurance since we can't use both" "I'd like my insurance to be charged" "OK, the only way I can figure out to do that is to disable all the rewards on your CVS card which I've done now" ~~~~~~~ Now, to be clear, nothing against the individual employees who work here or at CVS in general. But the CVS system, even if you have CVS drug insurance, is designed to throw up barriers of unwritten, opaque rules so that they don't have to pay what they owe. They hope you give up and they can make a profit -- and, often, that's all you can do. There's no actual way to make a complaint someone will listen to on the system, you just have to roll with it. At least here someone could possibly see the little frustrations CVS insurance/pharmacy is happy to throw at you every day"

"Interacting with the pharmacy is a Kafkaesque experience, as they refuse to offer assistance or answer questions and approach all interactions with active malice and hostility."

"The allegra allergy medicine has not been on the aisle with the rest of the allergy medicine since April of 2023. You need to order this medicine and get back on the shelf. The other stores have it near you. I get the most respect from this store. But not having this on the shelf tells that there is a problem. It need to be address and make sure to get it back on the shelf."

"The pharmacy has always worked efficiently, calling me and telling me when they have or don’t have my medication in stock, advising me on costs, etc. The general store seems to be stocked well and tidy, and the staff is pleasant. I have no complaints."

"This 5-star is for Chris who did an amazing job with customer service on his evening shift. Since I’ve been in PG County, I’ve had poor customer service experiences in all CVS’. This was my first time at this location and for a change, I had a positive experience. Chris was prompt when I needed assistance, patient, helpful, professional, and kind. Everything a customer looks for when visiting a store briefly. Other team members in the county needs to look at how it’s done here."