Carter's

"I made at exchange at this location. I walked in the store and stood in line for about eight minutes. I noticed the cashier glance at me a few times, but I just felt that was her way of acknowledging that I was waiting. In the middle of her conversation in Spanish with the customer ahead of me, she yells in English, "The line is over there!" I had noticed the other line on the opposite side of the counter when I entered the store, but since there was only one person in each line being serviced by the cashier in front of them, and there was no sign stating where a main line began...I felt the way that she yelled at me like that as if I was annoying her by standing in line was very unprofessional. The manager was there and after about 10 mins in the other line, she opened up a third register to help me. I will never shop at this location again. I may go back just to get the cashier's name and make a complaint to corporate."

"I’m not sure why, but I always end up at this Carter’s although I live within 10 minutes of another. The majority of the ladies who work in this store are just plain rude. I’ve had many encounters with someone named Crystal in this store and she is very rude. Why work at a children’s store if you’re this rude? Stay home. That being said, today was my last day. I’m sticking to Arundel Mills, the parking is aweful, but the cashiers are the best."

"I came in one evening recently to return some clothes my daughter recieved for her birthday that did not fit. The girl helping me was not at all customer friendly. There was a problem with some of the items and she very rudely said they were not from a Carter's store so I could not return them. When I asked her where they were from, as they had a Carter's tag, she informed me that "other stores carry [their] products too" again very rudely. Her body language was off putting, she frowned the whole time, and generally seemed annoyed by the whole thing. She couldn't, or wouldn't, answer any questions about where they may have been from saying there was no way to tell. I returned what I could and got the hell out of there. A couple days later my wife and I took the same clothes to the Carter's store in Columbia and the young lady there was able to tell us where some of the items were from. My wife and I shop at Carter's a lot and we know the young lady from the Laurel location is part of the management team. It just made the experience that much more disappointing. I would encourage them to do better."

"I love Carters, BUT THIS STORE DOES NOT HAVE A GOOD CUSTOMER SERVICE!!! I bought several items online and went to the store trying to exchange some of them. Unfortunately, I did not find most of those items in the size that I needed, so I had to return them. First of all, the associate (I think she is also the manager) asked me if I was returning ALL of those items with an attitude. She even asked her coworker what time it was, trying to hint me that it was almost closing time. She made the first return and I swiped my card, when instead I should had inserted the chip, so the machine kept asking me to do it again. When I asked her what was wrong (because I did not know) she responded "I don't know, I don't know what the machines asks you". Another situation that really bothered me was that before I got to the store, I had separated my three online orders in three different shopping bags hoping to make the return easier for the store associate and myself. So when I got to the cashier I placed one of the store's item on the edge of the corresponding bag where I had the exchanging item. Accidentally, the item fell inside the bag when I was doing the first return, so this same discourteous lady gave me more of her attitude when she saw that I took the item from the bag, IN FRONT OF HER. She asked me: "please don't do that again" with beautiful words, but in a mannerless tone (who on earth would show to the cashier an item they are trying to steal?). I felt ofended, but I apologized and explained that I had too many items and was trying to organize them, but she was rude enough to respond anything. She finished the returns and I thanked her for her help, again she was not responsive. Not to mention that in the whole time she did not try to be just a bit polite or at least welcoming. I guess she only treats nice customers who are buying merchandise, but not those who are returning. She does not know I have previously bought hundreds from her same store. And yes, I was out of her door by closing time. I am definitely not going back to this store. I would expect Carters to have a more professional -and not so bitter staff."

"My wife sent me here to pick up some clothes for our granddaughter. They didn't have a large selection in the size I needed and I was about to leave without buying anything. Fortunately, the manager stopped and asked if I needed help. She was friendly and showed me that I was looking in the wrong place. She even helped me coordinate the outfits. I ended up buying six outfits that my granddaughter loved."