Inova-GoHealth Urgent Care 1488 North Point Village Center, Reston, VA 20194

"I wasn't sure what to expect as the reviews were very mixed here, but it's the closest urgent care to me and I was in a lot of pain. I made an appointment a little bit in advance for a Saturday morning and I only waited a few minutes in the waiting room. Both techs that I saw were very nice and thorough, and the nurse practitioner as well. They took me seriously and did some tests to rule things out before prescribing a medication and referring me to follow up with a gastroenterologist. I would definitely go back here in the future for urgent issues."

"Very courteous and friendly staff. Had to wait about 20-30 minutes over our scheduled time. All were very apologetic and thanked us for our patience. I would recommend to anyone in need of quick medical care."

"I had a really wonderful experience here! The entire staff was kind, tentative, and quick, while still making sure to listen to all of my concerns. I think they could tell I was anxious to be there, so they cracked some jokes and told some stories, which helped alleviate my worries. My concerns weren't brushed off once, which I can't say for every urgent care facility I've been to. I was seen by Nicole Heidaran, and she made sure to listen to all of my concerns, was very thorough in her questioning, and performed a number of tests to rule everything out. As a woman, it felt good to seek medical care and finally be heard instead of ignored. Thank you to the entire staff there for making me feeling comfortable and taking care of me!"

"Sitting in the waiting room 25 minutes after an appointment time I reserved. The location isn’t terrible busy, just another patient waiting (walk-in) and myself (scheduled). I was told that appointments are not when patients will be actually seen and to just sit quietly with no regards for the schedule of responsibilities that I personally have today. I can hear the receptionist answering the phone “Hello, please hold” when he is not actually on the line with anyone else. Perhaps I’ll update this if I’m blown away by the clinical care, but for now the customer service has proven abysmal."

"What a great experience! I went here for a minor injury and chose Ivova Urgent Care because it was close to where I live. The receptionist was friendly and went above and beyond to confirm my eligibility because I am insured through the Department of Veterans Affairs. I was seen very quickly and the Medical Assistance took my vitals efficiently. I was seen by the Nurse Practitioner within a few minutes and she had such a pleasant demeanor and bedside manner. She gave me a prescription for antibiotics and was on my way. The total time was less than 30 minutes. 5 Star experience from start to finish!"