LOFT

"Generally speaking the whole store is great and the shopping experience is good. But there was one occasion that the staff--he/she/they ( I really don't know how to address him) was nasty. He is did not understand what I was talking about "I order from the internet and I need to do exchange to try on the smaller size." He checked and back to tell me the store did not have a smaller size. He asked if I want to check these items out. I stated it that I am here for exchanging and if your store did not have my size, I will take the size I ordered previously. But he/she/they did not hear me. Keep asking me to pay for it. I said I already paid. I purchased them online. He continued this conversation for long time asking me to show receipts......I said I did not bring my receipt but I have email to prove. But the conversation keep going on back and forth. To make the long story short..... At the end everything straightened out but when I turned around and about to leave, he/she/they make a nasty face to a female staff right next to him/her/them. Unbelievable....This kind of situation can happen in a good quality clothing store. I am really shocked by this incident. Is that because I am different race so as long as he saw me he shut his ears from me and assuming that I don't speak good English or what? By the way, I am not a person who can not speak English or did not receive Education in the US. I am a court interpreter for 17 years and have a Master degree in the US since 1999."

"Last time, I faced an attitude issue. Now I tried not to have too much interaction in the store so this time I ordered online and then pick up at this store. I went to pick up my order, but the lady at the cashier said can't find my order. After a while she said my order has been canceled due to it was ordered 11 days ago. I was so puzzled?? I didn't receive any email notification for canceling. Just because I was busy and unable to come in to pick up, they cancel my order. Later they said they will honor the order and then gave me the clothes. But the lady at the cashier table has an attitude and told me " You can walk away with this for free" Or "You can walk away with it".......??? I paid for it. What is she talking about ? and then her face and attitude was bad. That kind of condescending attitude.....( I really don't know who to describe the way her face change and the attitude me make feel like I am being cheap or trying to take away the clothes for free? )"

"Today, after several tries and a lot of pain, I made it into the store. I recently had hip replacement and am not able to shop. Becky reached out to me, and understood my situation. She responded to my every need, and helped me so much. I couldn’t have done it without her help. I walked away satisfied with exactly what I needed. Becky did all this while maintaining a very busy store. Thank you!"

"I like Loft, but I always have better success shopping online than coming in person. With that being said, the associates at this store are welcoming, the store itself is well organized, and the location is convenient. I wouldn't go out my way to come here, but when I'm walking around in Fairfax Corner I stop by."

"This location has done nothing but go down hill. They claim to offer extended sizes but they keep shrinking their size offerings and moving everything around. Also while in the store they were advertising a 29% off sale with no exclusions or conditions but when you get to the register they claim you need to sign up for a credit card. No where on the promotional signs did it say this and the sales rep on the floor did not state this while telling me about the promotion. I won't be back."