Springfield Animal Hospital

"Had a wonderful experience! First, I have been taking my cat to another vet for years. She had an issue with her eye, I noticed she was scratching at her ears, and also sneezing more. I called to make an appointment with the vet I was using and they wouldn't squeeze me in. I even called a day after making the appt because my cat's eye looked worse and I was concerned. However, they still wouldn't work with me and didn't even ask for details of what was going on. After this, I decided to call Springfield Animal Hospital and spoke with Sarah. I explained the situation and how I was worried about my cat. She was very sweet and asked some follow up questions and got me an appointment the same day I called! I was so thankful for that! I arrived and was greeted and checked in right away. We saw Dr. Oldfield and the technician assisting her was Maria. They were both very friendly and thorough! The exam went well and the Dr. told me exactly what she was going to do to figure out the eye and ear issue. After the diagnoses, Maria showed me how to apply the eye ointment and ear ointment as well. I felt so supported and cared for. Also, I was impressed because the doctor truly listened to what I was saying. I told her how the last time I had to use ear drops for my cat, I got more on me then in my cats ears since she would shake her head right away with the liquid drops. Based on that, she gave me a different type of prescription. While my cat makes it difficult to get this ointment in, it is already going better than it did with the traditional type of ear drops. Another thing I truly appreciate is the follow up! Amanda called me on Friday morning to check on my cat and asked how everything was going. I was surprised they called to follow up b/c the Vet I was taking my cat to prior to this, never did! Springfield Animal Hospital will be our new home now. Thank you for taking care of Mocha!"

"There was a big mistake, and my dog did not get his medication while he was there being boarded. This place used to be wonderful. Have used them for over 10 years, but it is not the same under this management."

"I’ve been going here since I first got my pup. I no longer live in the area, but continue to go here because of the care he gets every time. They are efficient, organized and very intentional with their treatments! They are also great with following up post treatment to check on the fur babies and see how they are doing. They also offer boarding which is just as great as the maintenance care. I started to name staff members individually, but I honestly have had great experiences with everyone!"

"BEWARE of this clinic! If you’re looking for a cheaper Veterinary clinic their prices maybe more affordable than others, HOWEVER you will receive poor care for your animals. My pet has been going their for 3 years for routine visits, but when it came down to quality care the male doctor lacked compassion and was very short with his answers with a sprinkle of unnecessary attitude. Prior to my appt the receptionist Mary was rude and tried to over charge us and didn’t take time to understand that a senior pet is not a SICK pet. On top of all this I find out they had my pets gender and age wrong. And it gets better, the male Veterinarian had no clue on my pet and didn’t even take the time to read through his chart to aid us in our questions and responded with “I’d have to look at his chart”. So you just walk into appointments not knowing the pet?! I’ve been a vet tech for 8 years and our experience was a nightmare. He got feed back from the experience I shared with his receptionist and instead of keeping it professional he walked in with an attitude and even rolled his eyes when I was asking routine questions regarding my pet. Then addressing the gender he wants to ask me if my pet is neutered because it says he’s not, well you’re the doctor and my pet is on your table, can’t you tell me if he’s neutered or not? His flamboyant behavior needs to be addressed or they’re gonna keep losing customers. I’ll pay whatever to ensure my pet is cared for, but I will not be charged incorrectly and fortunately it was corrected meaning that mistakes were made so that shows me that I need to find another and a mature one at that! They only care about making money!!!"