Embassy Suites by Hilton Springfield

"Very nice facility and good location for getting around southern DC. This hotel does not clean rooms or replace towels unless you request it at check in and they won’t tell you. We checked in online and had our room assigned and mobile check in ready to go, just needed a physical key and the desk agent was telling us to come back in two hours. Finally she did give us a key but a lot of negativity. Hope you have a better experience. A few smiles, hellos and thank you’s this could be a 5 star review."

"Adam the so-called hotel manager. Only one that I know was Tim. He has been damn good with what he could do as far as problems. I've never met you and I've been staying in your hotel. It will be here in March. I have been living in hell as far as “green” hotel, which is a lot. The faucets constantly leak. And show us the toilet. This is not a green hotel. I know the room that I am staying in. Currently can’t go as low as 51°. No they’re just being cheap like the disastrous tacky designs that they did to this hotel. None of these tables and chairs are ADA compliance at all. A handicap, disabled person cannot enjoy any cocktails or dining at this hotel lobby bar area. do you know when they were doing these cheap, horrible, useless renovations, that they sacrifices their staff, revenue and tips as part of their benefits. Just to do nothing. The furniture is horrible. I hit my knees constantly on the edges and can you imagine a child running in the room and hit their head on these sharp corners. Some of the staff members are so nasty especially and I’m not calling out the Filipino community. I got attacked and fussed out so many times by them. I’m like we’re diamond members and stayed here. Well we’ll be staying here for a year plus. Some of the bar staff, front desk, staff, and server staff has been terrific. They made such a horrible situation livable. I won’t name the names of the ones that were, but they should already know because the staff complain to HR and nothing has been done. But guess what Mr. Adams don’t care because he’s trying to save his job and make sure he get his bonuses. I know this because I’ve worked in HR I know the game. But I also know if you have a guest asking for a special accommodations, they help reason under ADA I don’t see why there’s an issue with complying with that especially if they have medical documentation. it’s not like I’m gonna be here for the rest of my life. But I’ve been dealing with this heat issue graciously. RSV I hhave a health condition or auto immune disease. It's called lupus. Heat makes me extremely sick and it shuts down my immune system and make me incapable of healing. I have been sick constantly but I can't get the proper rest because it's constantly hot in my room and a temperature of 70+°. Please don't tell me that you have no control over the AC units because that's a lie. I have moved to several floors because of this reason. When I moved to room 511. One of your brilliant maintenance guys was so kind and shut down the heat that's coming in my room. What is the purpose of having AC ducks and a heating duck. I room to move to several rooms all I'm asking because I have a doctors note. I have a disability in a disease it's to shut the heat off in my room. So far my insurance company has paid your hotel $80,000 plus not just the drinks and the food that we purchased in this industry. We were told that we were family by so many members of your staff, but yet I never met you. Is this something that could be accommodating because I do have a disability and I'm not trying to move to another floor because I moved to five different rooms. You tell me what should I do? Should I file a complaint with the government because I fall under ADA or is it possible so that you guys can just shut the heat down because I'm gonna be leaving your hotel probably in March. I wish I had someone to help me fight this battles because I'm extremely sick and I'm gonna be having surgery on February 1st. My husband, Chris Torre, who is a diamond member and he works in the insurance industry where he travels quite frequently and utilizes Hilton. He told me the front desk manager said no there's nothing I can do to deal with it. That's a damn lie especially since my insurance company is spending over $90,000 and we've been here for over a year will be a year in March. But Chris Torre who is a diamond member said that the staff told him sorry pretty much f you. I hope someone can keep their word and fix the situation that I am in."

"We have 3 young kids and could not have been happier with our stay! The rooms are clean and quiet– we couldn’t hear any of our neighbors, which made us feel more comfortable knowing that our kids likely were not disturbing anyone either. Breakfast was fantastic. Something new was offered each morning, and the women waiting on us were so friendly and welcoming to our boys. The pool was a big hit with our kids, along with the free snacks served in the evenings. Location was great! We had a wonderful time and would love to return again."

"I am very pleased with my stay. The bed was comfortable, and the personnel were courteous and professional. The dining experience was great! Both breakfast and the Grill provided excellent food. It was good to know they maintained quiet hours from 10pm to 7am. The only issue for me was no regular coffee or cups in the room for the coffee maker."

"I recently stayed at Embassy Suites in Springfield, Virginia, and it exceeded all my expectations. The spacious and well-appointed suites, combined with excellent service, made for a truly comfortable stay. The complimentary evening reception and cooked-to-order breakfast added a delightful touch. The hotel's central location and amenities make it a top choice for both business and leisure travelers. Overall, a five-star experience that I highly recommend."