CVS

"HORRIBLE PHARMACY EXPERIENCE!!! My son was recently diagnosed with a large brain tumor. While awaiting surgery, he started experiencing vision problems. He was prescribed eye drops to relieve pressure caused by the tumor. We picked up the prescription from Magothy Beach Rd, and once we got home, we realized that the eye medication expired a month prior. We returned to the pharmacy early the next day with the medication. The pharmacist did not bother to acknowledge the mistake or verbalize any regret. I did hear a faint whisper of an apology from the tech as she handed us the replacement. My son has now had one of multiple tumor removal surgeries. Still, he continues to experience unexpected rapid vision loss. Not only does he have to contend with the seriousness of the tumor and more brain surgeries, but now the possibility of going blind. The eye doctor recommended he continue to take the medication to preserve the vision he has left while awaiting the subsequent surgery. We went back to CVS to fill the medication. Shame on us for not looking at the expiration date before leaving. It has yet to expire technically but is suitable for another month, according to the manufacturer's date. The pharmacist pointed that out when their customer service contacted them regarding the complaint I filed over the phone. Yes, a defensive response instead of a genuine apology and plan of correction is always acceptable!! They were technically supposed to pull medication off the shelf 90 days before the manufacturer's expiration date. I was assured by customer service that I would receive a call back within one business day from "Chris," the DM. It has now been three business days, and I have not spoken with anyone, so I called back to customer service for an update. I was advised that the pharmacist called me yesterday but did not reach me by phone ( no voicemail left) and my case was closed. The lack of service, empathy, and professionalism continues. NO ONE SHOULD HAVE TO CONTED WITH RECEIVING MEDICATION OF UNCERTAIN QUALITY FROM A PHARMACY WHILE NAVIGATING THEIR HEALTH CONCERNS!! We will no longer use this location or CVS for pharmacy services."

"I read the reviews but thought I'd try and I had issues......ended up getting my medicine transferred to Walmart. The pharmacist today.........smh. I'll just say if you can go somewhere else for pharmacy I would, I'd rather wait until the next day to get my meds instead of going here and these people making me catch an attitude and make my blood pressure go up. The other employees were nice and helpful"

"I hate this pharmacy, and yet we use them because they are so convenient. Just tonight, we tried to pick up an important medicine. We were told it was not ready yet and would be another hour. My wife went back to pick it up and it was still not ready. I've been waiting for one medicine for 6 weeks. It's an important thyroid medicine did I need to take daily, or I die. I've gone to several other pharmacies and they get me the meds within a day. I don't think I could rank any business lower than this. I'm calling their headquarters tomorrow to complain, again!"

"I tried to call the pharm to speak to someone about medications. Sat on hold for 26 mins, to get hung up on. A co worker also tried to call regarding a clients medications, she left several voice mails, none of her calls were returned. She called back just to sit on hold for over an hour. This pharm does NOT give good client care, nor do they seem to care about peoples medications. A few months back my boss had to go up to this location and sit there to find out what was going on with another client's medications. This is beyond ridiculous."

"This pharmacy simply doesn't care about you as a customer. I had a prescription sent to them, FIVE hours prior to calling in to make sure to let them know I am on my way. I then got there 45 minutes later. The pharmacist is in there talking to another guy about women and who they are dating from Cameroon. Meanwhile, I talking to the girl behind the counter who tells me nothing is ready. I displayed shock and she just throws her hands up and says "I know". I told her it was sent in almost 6 hours at this point, and again, she says, "I Know". As if this is a regular occurrence! Maybe the Pharmacist should spend less time talking about women and more time doing his job instead of disrespecting customers time. They dont' give a damn about their customers, period"