CVS Pharmacy

"Drive through is usually closed, not enough workers. You have to go inside and wait in line. Uggg"

"Pharmacy is supposed to open at 9am and didn’t open today until 10 am. The manager did not keep us in line informed, only when people got out of line to inquire about the issue. The staff was not apologetic or care for the time wasted of customers. If my insurance didn’t make me use CVS I wouldn’t. That’s probably why the service is so bad because they know we are trapped in this toxic relationship."

"The pharmacy is probably the worst business in Pasadena, and this started before Covid. They didn’t even bother to update their hours on Google, because why would management even think to let people know the pharmacy closes earlier so you can’t get your medication. Yeah it’s only an hour earlier, but I went late because I thought maybe there’s a chance I won’t have to wait for 3 hours to get my prescription this time. Never again. Should have stopped going here a long time ago. And I was told to come back in an hour like three times for the same medicine and I came back 3 hours later the first time. I’ve never gotten a prescription from there without a problem. I kept thinking “it’ll probably be fine this time” lol nope the worst part is when they mess up your kids medication, which I’ve read several reviews on here where that happened to other people as well. Save yourself the trouble especially when you’re not feeling well and go anywhere else."

"The pharmicist filled my prescription with the completely wrong medication and lied to me about contacting my doctor, claiming he got confirmation that what he filled my prescription with is the same as what was prescribed. Totally incorrect. Just tried to work with pharmicst Trudy Merl to get my medication fixed today and she was INCREDIBLY rude. She gave me horrible attitude and was just so incredibly rude throughout the whole experience. She also loudly told a gentleman sitting next to me that he didn't have insurance, and asked him for his social security number. Just no sense of protecting anyone's private information, either."

"This used to be a great pharmacy. Now, since the pandemic, the staffing is ridiculously poor and you will wait for an hour or more just for pick up. My wife and I came on a Saturday and waited in a long line for 1 person, the pharmacist, to wait on us. The CVS app had notified us that several prescriptions were ready for pickup. When we finally spoke with the pharmacist, she told us one of them was not ready, but might be ready the next day. Then, she pulled the others we needed and found the missing one as well which she assured us wasn't in the system as filled. This place is a mess right now- AVOID at all costs until they can properly staff it."