Dees Mutts Dog Grooming

"Our dogs aren’t dogs they are our kids, family. Raised with love, rules, training, great nutrition, excellent vet care, crate trained and did I say, love. They are very well socialized great with all dogs, children and people. Sadly I cannot say the same for Dee’s Grooming. Do not take your loved large dog here. Any business that lies to get your business should not get supported. I think it’s fine for small dogs, unless your small dog, like my GSD’s have Allergies. They lied, after my speaking in detail with the “Co-Owner”, she said they used Medicated Shampoo containing Ketoconazole and Chlorhexadine when I asked they use my PRESCRIPTION shampoo. She had several professional (legal) options: She could have said we don’t have anything with those ingredients and I don’t allow outside products. She could have bathed the dogs and accepted my RX Shampoo. She had no right to lie to get my money obviously caring nothing about my dogs. Who, Shiloh, my 8 year old fuzzy, before he left had lost muzzle fur and was red around the muzzle. Upon getting him home I started him on Antibiotics. Tucker the male of the 3.5 yr twins is my most allergic. He has blown out in a full blown skin infection. I’m dying of chronic heart faliure, why I took them to this terrible place? But they are my responsibility am bathing poor Tuck, praying that a few baths alternating these RX shampoos can resolve because Tuck does not tolerate many antibiotics.I spend a lot caring for them RX Hypoallergenic food, treats. Washing their bedding weekly in baby detergents…Before I became ill I trained GSD’s. When I saw one of their employees nearly trip backwards in fear of my dogs…if you have a business catering to dogs. And you allow all dogs. How dare you hire employees who treat those dogs like they are monsters. She has every right to her fear. The owner has no right to hire her to be around client dogs because trust me, the dogs sense her dislike! On top of which, I call remembering, I forgot to tell them. “ Please potty Shiloh after his bath . Bathing stresses him out he needs to potty after.”. That’s when they tell me, we don’t let them out for liability. If he potties in the crate (which he will die before he does) we’ll clean it. Now I’m done, I turn around from driving to McLean. Walk in and tell them I await my dogs. I don’t care if they are dripping wet. I point out she lied about their shampoo to get my business, unprofessional at minimum . And at no time did anyone disclose they don’t take dogs out for potty breaks. Legally Policies must be disclosed by businesses to customers before they walk out your door. Most post them on their wall and tell customers to read. For example that you won’t take them out. I said little dogs are raised on a Wee Wee pads. Big dogs, especially smart family dogs will die before pottying in the house or their crate. Miss Co-Owner says “I know, I have big dogs”. At no time did she apologize , not once. At no time did she sound like she got it. In fact she was rude, snotty, blaming me even after she said she knew my dogs would suffer because she was a big dog owner. This woman did not care! I said then you have no excuse not to inform me, and you’re not getting paid. They should be putting money back into your business by putting in a dog run. They own more than enough property just too cheap. Hey they’re doing fine lying to people and not following the law posting any of their policies. Oh, the man that bathed my dogs who said he worked at a Vet in DC who should have known better than to use cruddy $5/gallon shampoo on my dogs said “oh I’m not going to get paid” so I had to pay him $100 bill my emergency money. I wasn’t going to write this very bad review, but when Tuck blew out in a full skin infection because of their cheap shampoo. And really, her attitude? She could care less about the souls left in her care, what they care about, show me the money. Well my souls are priceless creations of Christ!"

"The staff at Dees Mutts are not only skilled groomers but also incredibly friendly and attentive to my dog Hershey's needs. The facilities are clean and welcoming, and they always make sure Hershey leaves looking and feeling his best. It's clear that they genuinely care about the dogs they groom. Dees Mutts has become Hershey's happy place, and I highly recommend their services to all dog owners!"

"We brought our older Yorkie to Dees Mutts after a bad experience at another establishment. She understood my concerns and took care of our sweet dog better than I could have imagined. He would run and hide under a bed, as soon as he heard an electric razor and was matted in some areas. My sad attempts to groom him with scissors during bath time were not enough. I can’t thank Marg enough for taking care of him and easing him back into grooming."

"I’m not sure how I came across their FB page but I’m so glad that I did. They were able to give me an appointment for my Yorkie in less than two days during the busy week before Christmas. The customer service was excellent. The staff were all very kind and friendly. They did an excellent job with grooming my Chip. He smelled amazing and looked adorable. Definitely will be a retuning customer."

"I feel blessed to have found Dees Mutts Dog Grooming. This establishment extends top customer service to it furry clients and their humans. The groomers are highly skilled, professional, and time efficient. They do not overbook their schedule. Dee's prices were cheaper than PG County's pet store grooming department prices."