Mattress Warehouse Corporate Headquarters

"This is by far the most unprofessional, unsatisfactory, completely uncalled for delivery service that I have ever seen. They do not give you a specific time on when they’re going to deliver. They do not do deliveries on Monday. For some reason they lie, and say that they knock on the door when they never do., and to the lady I spoke with today if I was your boss and I heard how you spoke to people you would be fired that instant you are rude and completely unprofessional. They called me one time at 8 o’clock in the morning when they gave me a four hour window and since I didn’t hear my phone go off they just left when they were 10 minutes down the street for some reason they would not turn around they would not give me a second chance they wouldn’t even let me catch up with them at the next address to let me go pick up the mattress myself absolutely unprofessional, and I will be filing a complaint against the woman. I spoke to today since she feels like she can talk to anybody anyway she wants to. , I cannot wait for my mattress to be delivered tomorrow it was supposed to be today, even though I’ve waited months for it absolutely unprofessional and uncalled for do not waste your money with this company. They are rude and unprofessional the worst delivery system I’ve ever seen in my life. I hope y’all go out of business and seeing how y’all treat your customers and that you’ll probably hire crackheads off the street to run a ragtag unprofessional delivery system that won’t be long."

"The mattress is wonderful. The local store sales, manager and district manager also wonderful (Jacksonville, NC) The delivery company is absolutely the worse. The drivers don't care. They were not happy they had to remove the old mattresses. They refused to try to fit the new frame into my existing headboard and footboard fram. Then gave me 15 mins to get the headboard and foot board frame out of the room or they were going to leave. Took their phone out of their pocket and aet a timer. Drop the new"

"NEVER EVER BUY FROM MATTRESS WAREHOUSE! Any of them. You purchase a warrantee with your mattress/bed lift for 10 years. The outsourced company for that warranty is amazing. Mattress warehouse has taken A MONTH to replace my bed lift, even after the insurance confirmed their part. Mattress warehouse corporate is absolutely useless and they ignore you completely when it’s their turn to send a tech to your home to replace it. Insurance confirmed all paperwork was sent over April 17, it’s may 6 and we were told we are waiting for mattress warehouse corporate to give us a call to schedule a date to replace our lift. We cal daily and we are nothing but brushed off and ignored. I’ve spent 3k at this place. STAY AWAY GO TO ANOTHER MATTRESS PLACE"

"I made a purchase at mattress warehouse 1 week ago. I canceled the item 5 times. They tried to still deliver after disregarding the canceled order. Then I finally reached someone. I get a email they are looking at my case. I still haven't received a refund. I will never order from them again. They are unprofessional with returning customers money. Just letting someone know so it won't happen to anyone else."

"To start, I was supposed to have this bed delived a day before but somehow there was a computer glitch and it missed 10% of the orders that were supposed to be delivered.....The service during the delivery was amazing. The two gentlemen were very polite. I had the sidewalks cleared of snow and ice so they would not slip or fall. I opened up the door so they wouldn't have to deal with that. I did not get to see them on box the item or see them put it together but they never put together the universal headboard bracket. That being said it's extremely challenging for a disabled person to figure out and to install plus the legs seem a bit crooked. There were cables hanging down off the platform. If I would have not looked, I would have stuck something under the bed and would have ripped those wires right out. The box for the motor is just dangling from the bed by a twisty. I did get it in one plastic clip but there isn't anything else to hold it up. On the back of the bed it looks like the material might have been stretched too tight and it looks like the screws are starting to show through the fabric! I went with tempurpedic because of the name and supposedly the quality. My friends have other electric beds that they got for much less and they haven't had any issues :(. For what I paid for this I'm extremely unhappy with the quality so far. Like I said the two that dropped it off and did the setup were very kind and very polite. In fact, I gave them a $10 tip each. Once again I apologize for a negative review But, this is unacceptable!"