Giant Pharmacy

"Worst place to go get vaccine. Horrible customer service. Pharmacist doesn't care. You can make an appointment but they won't call your number for 30 minutes later and then they make you go back in the long line to sign a release- why can't they do this first. No excuses. They say they are understaffed. So if you are understaffed don't lie to your customers and tell them you have availability. BE TRANSPARENT. But they just don't care. Sign of the times"

"My daughter had a prescription called in from her doctor for pain at 12:00 noon. Almost nine at night and still not filled. The person at the desk claimed it was not called in until six pm however when my daughter called another person admitted it was called in at 12 in the afternoon however they didn’t listen to their voicemail messages till 6 pm. Also the person who waited on me had an unfriendly attitude as if to say she could care less. I told my daughter she should use the CVS in Cabin John."

"Great 24/7 Pharmacy! Great customer service. Pro Tip to get vaccines: Print out and complete the consent form posted on the Giant website. Go to the pharmacy as early in the morning as you can. Mornings minimize wait time. As of 9/2023, pharmacy was stocked with the Pfizer boosters."

"Just returned from my visit to the Giant Pharmacy located at 10400 Old Georgetown Road. I went with the specific purpose of receiving the RSV vaccine. Unfortunately, my experience was unsatisfactory. Upon arrival, I had to wait in line for an extended period of time, after which I was assigned number 48. At the time, the display was showing numbers 42 and 44. I waited for half an hour with the display still showing numbers 42 and 44. I noticed that others had been waiting even longer than I had. Some were even coughing without wearing facemasks, which raised health concerns. It was evident that the pharmacy was understaffed, and the employees appeared disengaged. Regrettably, there was no communication about the expected wait times. Frustrated by the lack of information and the ongoing delays, I requested my health insurance card (which they had retained) and departed from the pharmacy without receiving the vaccine."

"Apparently picking up the phone to call a customer when there is a problem with a prescription is not in their skill set. So what is a post surgery patient supposed to do on the weekend when this store doesn’t have their medicine and can’t transfer it out. Forget customer service, I would be happy with just competent. They really don’t care."