Lowe's Home Improvement

"I’ve always experienced good customer service at the La Plata Lowes until today. We went to purchase several bags of sand in the Pro Services section. The bags were on a shelf too high for us to reach. After two attempts to get help to no avail, we left. Went to Ace Hardware, problem solved. In and out in less than ten minutes and they loaded it."

"I just left my local Lowe’s in LaPlata and met the nicest, most helpful and most importantly, knowledgeable and professional associate named Tracy. I was there with a question about drill heads. He was up on a ladder working, yet stopped what he was doing, came down and assisted. He made sure the drill bit was the exact size needed. I would highly recommend to anyone, if you’re shopping in LaPlats’s Lowe’s and have any questions with drills, ask for Tracy! He’s definitely the man!"

"Visited the store on 1/28/24. A white lady and her daughter brought in their dog, and the dog immediately crapped on the floor. Instead of her picking up after her dog, she made a fort around it, with boxes, and left it there. I informed an employee and he asked, "she just put down the boxes like that?" Until Lowe's eliminates their pet policy, I won't be returning. Animals do NOT need to be allowed in stores for this very reason. Disgusting"

"The associates were cordial helpful. The on floor associates were very helpful. Pointed me to the item I had for return and replacement Craftsman tools made by Sears. Still have the lifetime replacement on them. No hassle, smooth replacement at the customer service counter."

"Absolutely horrible. I should have went to Home Depot. All appliances were in stock, yet I have waited over a week for delivery and installation. Store calls (Shirley) the day prior to provide notice of delivery for the following date. I inform them that I need delivery scheduled as early as possible. I get a VM after 5p letting me know they’ve scheduled it between 2:00p - 6:00p. I called and got the nastiest person ever to be called to a management position, who promises a call back, but does not follow through and here were are the day of delivery, it’s after noon and I have no items. I live 5 minutes from this location, so they could have very easily adjusted the delivery time and now I’m forced to call my gas company out yet again to arrange for installation of my stove. Which don’t even get me started, Lowe’s wanted to charge over $600 to complete. I will never purchase anything from Lowe’s again. I should have known this would be a disaster when I had to go to the store three times, to make a cash purchase for appliances and each time we spent so much time in the store you would’ve thought we were at a car dealership. Worst location, worst management, worst delivery service. Do not recommend."