AAA Timonium Car Care Insurance Travel Center

"11.20.23: Worst experience ever. Disappointed. My car was towed to the Timonium site last Thursday. They said they could look at it on Friday. I hear from them today, Monday. I am told, that they need to replace a sensor in the car in order to continue to diagnose it. Replacing the sensor does not mean the car will work. The cost is $474. After speaking to a few mechanics about what I was told at AAA, I schedule for the car to be towed to another mechanic at 12 p.m. Pick up time is 2:20 p.m. I check in at 3 to see if the car is towed and am told the truck is running late. At 5:15 the tow truck driver finally calls. He tells me I need to have the garage leave my key out and that I need to pay for the tow. I let him know that I was told by 3 AAA representatives that I do not need to pay for the tow. Even when I received confirmation that I do not pay for the tow, the tow driver does not answer his phone, the garage closes 6:00 p.m. and another day without my car is on the books. Really feeling frustrated by AAA and the tow company, Fast Tow for running me around. The tow driver, who was supposedly waiting for me to call him back stopped answering his phone until 6:09 when it was too late. Tomorrow morning I need to get up and do the rat race all over again until I can get my car towed. Then...never again. I have been a AAA member for a long time. Time to reconsider. 11.21.23 This morning I scheduled my car to be towed again because the tow did not happen last night. There was NO record of yesterdays tow request. Then I get a message from David at AAA saying I need to have my car towed today or I will be charged a $35.00 fee or my car will be impounded. What the Hell, AAA??? I feel like I am in the twilight zone. No...AAA...I will not pay you $474 to continue to diagnose my car...and if YOUR TOW TRUCK SERVICE does not TOW my car and you impound my car...we are going to court."

"I went into purchase some euros for upcoming travel. The gentleman (George) who served me was kind and patient as I had no idea what I was doing . Heading in to pick up my euros today!"

"Had my car towed there cause it was overheating, I pick it up the next morning and on the way home the oil pressure warning light came on so when I got home I checked the oil and there was none in it, the dip stick was bone dry... How do you service a vehicle, recommend work be done but never check the oil? What would have happen had my motor blow there or on my way home? How can I trust the work was done correctly? Maybe I'm wrong, but when I charge my customers $200 in labor, I provide service above and beyond expectations, which when suggesting other services you'd think that would include checking the oil."

"Overall had a positive experience. Was in and out in 10 minutes. My only complaint is there was one employee who did not greet us upon entering the store, and instead purposely avoided eye contact and moved out of sight. She clearly did not want to help us. The other employees working were very friendly and professional. The space was very well organized/laid out, and clean!"

"Stopped by the AAA office in Timonium to pick up a few maps for a camping trip. When I walked through the door I was greeted by a smiling young man who asked if he could be of assistance. He escorted my husband and myself to his service desk and plotted our trip on his computer step by step and a few minutes later he presented us with a print out of our trip in a binder. He was so helpful and took the time to explain some of the benefits of our AAA membership that we were not aware of. This office offers a wide selection of items to make traveling more comfortable. They have travel cases of all kinds too. I enjoyed looking at the back wall of travel aids. I highly recommend this office to anyone who wants to plan the perfect trip."