Service Center - The Frederick Motor Company

"I recently bought a Subaru at another dealership as there were fee dealers in the area that had them on the lot when I was looking. I wish I could have done business here as when I spoke to a sales person, I think his name was Grant, was very informative and not the typical salesman type, he seemed genuinely very interested in giving helpful information and there were no salesman tactics that most places use. I received a recall on the car and since I live in Frederick I took it to Frederick Subaru and got excellent customer service. Curtis was extremely helpful in the service department. They were able to give me a loaner car for the day and took care of addressing the recall. I will definitely be bringing my car back here for future service issues. Thank you so much!"

"Ken and his service team went beyond the extra mile to fix my 23 Maverick. They discovered that some previous warranty work I had done (at another service center) wasn't entirely to spec, and those problems needed to be corrected before they could work on the truck. Instead of telling me I was on my own, they took great care to document the issues, and worked internally to get the repairs approved and covered. I was not looking forward to navigating this on my own, so I'm very grateful and appreciative to the staff here. It was a tough situation, and they nailed it! I had my truck back and running like a top in less than 24 hours."

"This is the best service in the DMV area! I had to schedule my first service on a very short notice and while there were no spots available online, I was fitted into the schedule and got my car serviced in less than an hour. It was extremely helpful to have all my records (incl service contract) pulled up ahead of my arrival, so the car was taken into service literally the minute I got there and all the paperwork was ready! Everyone was very nice and friendly. I will definitely come back for all my future service needs."

"We moved to Florida five years ago, but still find Subaru Frederick Motor company to be the BEST service anywhere. Our 10 year old Outback had a transmission issue on our way to Bethany Beach, DE. . The dealer in Salisbury was the closest, but they could not guarantee the part because it was on back order. When I called Jim in the service department, he told us to drop it off Sunday night when we got back to our daughter’s house in Frederick. By 3pm on Monday, he had the car ready to return to Florida on Tuesday. I have had many different cars in the 56 years I’ve been driving, but never have I felt as much like part of the family as I do at Frederick Motor Company! They have been the best service department I have ever had the pleasure to work with. I’ve always said a dealership is only as good as its service department - and these folks are the best! Thank you for taking such good care of us."