Diehl Kia of Hermitage

"I had just got a vehicle at Diehl on Monday evening. I'm very pleased with the service and support I received. My sales representative was Geoff Wilson, his supervisor Don, and Collen did everything they could as well as a wonderful job at helping my husband and I so we could drive out with the vehicle we wanted that evening. I was also very impressed with my sales representative calling me to check up on how I was enjoying my vehicle and offered to answer any questions I may have had about it, that's also after taking the time to show my husband and I any and all features the vehicle offered prior to the purchase. And Colleen calling me with a better offer on my loan the next day as it was late and not all banks were open that evening. I highly recommend getting a vehicle from them!"

"We traded in our truck for a dodge Durango in August. We worked with Jesse and he was great - he and his manager worked with us on walking out with what we needed price wise and family wise with a reasonable deal. However, it’s when we went to actually get the vehicle when we had issues. We came to pick up the vehicle which is over an hour trip for us. When I got there, the vehicle wasn’t there. Apparently, it was taken to another location as a transportation vehicle so I signed the paperwork and was advised that someone would drive the vehicle to us at our address. 2 men then dropped the vehicle off at our house, didn’t have both sets of keys so we had to call to request those. They still weren’t sent to us until a month after that. After I received the vehicle, I went out just to take a look at it which I would have done for the last time had the vehicle actually been at the dealership when I went to pick it up. When I looked at the vehicle, the digital screen that controls basically everything in the car like GPS, music, heat control is busted all the way access the screen which it was not when we test drove the vehicle. We made many attempts to contact Jesse and his manager to get this rectified and it was ridiculously hard to get ahold of them. Jesse’s manager told us to call Jesse, Jesse wouldn't call us back so we called his manager back again, he told us to call service and we did several times and left messages with no return call so now we’re going to end up paying for something that really should have been fixed before we even got the vehicle. They actually made a huge deal about how they try to actually conduct themselves not like salesman when they were selling us the vehicle except now that they got their sale, they are not interested in helping us with this. We will not be going back for any future vehicle trades or purchases as it’s clear they are EXACTLY like typical salesman."

"Amazing Experience! Run don't walk to Diehl Kia.... Joe, Don, and Colleen were exceptional to work with. I have not had to buy a car in a number of years and to say I was nervous about the experience would be an understatement. Every part of the process was handled with care and some of the best customer service I have experienced. I am very appreciative of their knowledge and service. Thank you for making this experience stress free and top notch!"

"The staff is very patient and respectful. I went to buy a car on Thursday night. Geoff Wilson was so willing to help me. Brian Carter and him worked and listened to all of my needs and wants. Geoff made sure I liked the car before I bought it. After payment and everything, he made sure to go through everything in that car. I personally recommend Geoff if you are looking for a car. He will make you laugh, make it seem less stressful, and he listens to you. Thank you Geoff for the new car!"

"First time buying a vehicle from a dealership (Kia Forte fe 6 speed.) Paperwork was very easy! The sales man we had was Geoff Wilson amazing guy! Hilarious and just very nice gentleman . I didn’t have a babysitter the day we bought my car and I have a 1yr & 2 year old and they are always on the go. Almost all the staff were playing with them. And Geoff was helping out too giving snacks drinks to us all. Definitely recommend coming here all the staff are incredibly helpful and friendly!!"