CapitalCare Pediatrics Albany

"Was 10 mins late to the appointment but hadda rescheduled but I just simple wanted a question answered to see if my daughter throw up color was normal & they said she wasn’t able to come out even after the appointment she was in .so I waited for my ride home then came back bc they rescheduled me just to find out I can’t go no more…wasted my time. Even got it recorded today. Glade I did"

"I like Dr. Lemons and all the nurses and nurse practitioners at the office. We’ve seen Casey Feldman most frequently and she’s great. I love the office’s responsiveness to both text and phone, I love being able to schedule same-day sick appointments and urgent Saturday appointments. They take the sick visits in through the back door and directly into a room, and even on well visits I don’t come across anyone in the waiting room. My one and only complaint and disappointment is them not administering the covid vaccine. We had to wait until August for the Capital Care’s clinics when the vaccine first became available for kids under 5 in 2022. I never even heard about the omicron booster for kids until it was too late. And now with the new seasonal booster I am again frustrated and struggling to find appointments for my 3 year old. I shouldn’t be alone in this, I should be able to trust our pediatrician to have us covered. They stock and administer the flu vaccine but they don’t proactively inform us it’s time to come in for a shot. I’d expect my kids’ healthcare provider to lead the charge in guiding me regarding their vaccines, even if they’re the seasonal ones. So, I’m disappointed and unhappy with regard to the seasonal vaccines, but happy with everything else so far (2 years in)."

"First of all, there’s no one to answer the phone or to even administer the initial questionnaires; no receptionist even for a 9am appointment. We spent spent 35 minutes waiting for someone to attend to us or even answer the door for us. I went inside the inner offices to see if anyone was inside. I finally found one with Dr. B. A. Strzalkowski inside . So, she’s been inside for 35 minutes we have been waiting for someone to answer us without even saying “hello”? She seemed irritated for asking if there was anyone we could talk to Secondly, when the so-called receptionist came in, she didn’t even behave like human beings were there. She simply walked passed us . Even my little boy who said good morning to her, she totally ignored him. We really felt horrible because that was our first time. I will not recommend this doctor’s office for any pediatric visits. Our children’s lives are too precious to be left in the hands of unprofessional providers who do not value their patients but only see them as statistics!"

"Text friendly office always responds during work hours or the next business day. Recently Ms. Charlene called back in response to our queries. She asked questions thoroughly and offered her consultations. She suggested multiple remedies and over the counter options for our kid's seasonal allergies. I am highly satisfied with this office's staff and their professional behavior, Thank you."

"We transferred our daughter to Dr Mike a couple of years ago, and it has been night and day. The office staff are always gracious, the office is text friendly, and we've always gotten in for same day appointments when needed. We were happy with our former provider but the office staff in particular left a lot of things lacking and just in general, Dr Mike has always given us time to ask questions and has been supportive of us wanting to be fully educated parents when it comes to our child's health care."