Whitney M. Young, Jr. Health Center - Albany

"Every time I come to Whitney Young the staff is so nice the nurses the provider and the receptionist I would like to thank you all for your services"

"This IS THE WORST DENTAL PLACE EVER I WAS COMING HERE SINCE A CHIKD BUT IVE BOUT HAD IT THEY ARE UNPROFESSIONAL GHETTO & VERY IGNOORANT YOU NEVER GET THROUGH ON THE PHONE THEY LIKE TO YELL ANOY PEOPLE IN NEED OF DENTAL CARE THEN TELL YOU WHILE YOUR SITTING IN THE DENTIST CHAIR GET UP THE LUNCH STARTED SO I HAVE TO RESCHEDULE"

"Where do I begin? The call center team has hired the most laughably incompetent, hostile curt human beings on the planet to conduct the business of engaging with patients. The staff answers the phone with, at best, a disdainful grumble that you might guess is a greeting. To say they're at war with the callers is putting it lightly. Every call I've made in the past two years I've done reluctantly, and with total dread. I know I'm about to be disrespected, and I know I'm about to be condescended in the most dehumanizing way possible. Most recently, a group of them made of point of cackling together in the background while discussing my medical background. It was mortifying. Needless to say, nothing ever changes, despite how many complaints are made. That's readily apparent from reading the reviews. I nearly felt bad for the administration member I spoke to about it - she was clearly so embarrassed about the team in the call center. Said they were working on finding proper help. I almost felt bad, until this next part. My most recent debacle involved my referral from back in February finally getting faxed yesterday. It's October. The response to this was faulty reporting (though, that contradicted earlier reports of multiple fax attempts and failures? Lolol. K). The highlight of that conversation was being questioned why *I* didn't follow up. Disregarding the fact that I did, and was told that these things "take time," I guess I must be on the Whitney Young payroll, because apparently the burden of confirming the transfer of referrals between facilities now falls to me. Good to know. Where's my W4? But I digress. I guess it was just too much work to get the accident patient the physical therapy they needed by picking up the phone in nearly a year to make sure the documentation they are responsible for made its way into the hands of the proper recipients. Lol. Clowns. Beyond that, don't get too comfortable with any doctors here. Because they'll vacate this three-ring circus as soon as they get the lay of the land. Low pay, high case loads, and limited growth potential. This place is a turn-and-burn for medical professionals. A brief stop to accent the resume. And who could blame them? Unfortunately, that just means anyone worth their salt is through the revolving door just as soon as some familiarity is established. So disappointing. They really have such a promising operation here. Sad to finally throw in the towel, but at this point, this place is a joke and the punchline is giving depression."

"I had the unfortunate experience of speaking to someone over the phone today who was extremely rude! I called to set up an appointment for a specific reason and was told that I would need to get on a waitlist for July/August. Great! – so I thought. The individual then proceeded to ask if I was planning on making this office my primary care and when I responded “no,” she responded, “well this is a primary care agency” and abruptly hung up. I was shocked beyond words. After waiting over 30 minutes to speak to someone, one would expect to have an informative conversation before being rudely disconnected. If the representative fully explained the offices’ procedure and gave me the opportunity to respond, I would have been more than happy to make this office my primary care. But I’m sure this unfortunate situation is for the best! If this person’s actions are anything indicative of how this office functions, special attention needs to be directed to customer service training. Medical issues are complex and office procedures are not known to the public, therefore, providing potential patients with complete, accurate guidance is imperative. Furthermore, exhibiting patience and respect for human beings should come with the territory! Based on my experience, I will not recommend here to anyone. All the best!"

"It's really discouraging spending hours and hours just trying to call to make an appointment. You can only make appointments at the beginning of the month which puts extreme stress on the system, the workers, and the patients. I've seen a dentist there once and couldn't even get x-rays done because no one told me I'd need to take out piercings in advance, and they didn't want to wait for me to take them out there. This was 2 years ago, I've been trying to get an appointment since then for x-rays and for fillings, but can never get in. If there's too many people on hold, the phone system apologizes and says it will forward you to voice messaging- but it actually just hangs up on you. Whitney Young needs to ask for more support from the city and state, and needs more money for its workers. Idk what the admin staff make but I'm sure it's way too much compared to the essential workers. Pay your staff more and expand your staffing so you prevent burnout of your staff and you can actually provide to the community."