FatFace

"I loved this store! Super helpful staff and very cute clothes."

"I had such high expectations when I saw those prominently displayed "sale-ALL" signs outside the Portland Fatface store. However, at the checkout, they made a point to clarify that the specific rack we shopped from wasn't included in the "all" category. It's quite puzzling and frustrating when the advertised promotion isn't consistent with the actual offerings, leaving customers feeling misled and questioning the integrity of the store's advertising."

"Love love love this store! I always find something for myself, my husband and the kids!! Love their jewelry also! The staff is kind and helpful!"

"This is a British clothing company with many locations in the US. At this point a significant percentage of the clothes I wear were purchased here. So, you can say I have been satisfied enough to return as a customer, repeatedly. I find the clothes to be of durable quality. Style is classic enough to be worn for more than one season and not feel out-of-style by the next year. Sizing is more true-to-size than most American brands. Even accounting for this, I feel t-shirts and Henley style shirts (for men) are tailored for a closer-to-the body fit. The Portland, ME store has hired a great staff. Friendly, helpful, professional."

"My husband and I went here while on our honeymoon in Maine. The staff was friendly and convinced me and my husband to each purchase a jacket. They were $140 each but they were good quality (or so we thought) so we didn't mind. Less than a month later my jacket ripped at the pocket. I contacted customer service within the one month return policy (I couldn't go back to the store because we live over 6 hours away). It has been OVER 2 MONTHS of going back and forth with customer service regarding a refund. A different person emails me back each time. I often receive a response and they don't know or have access to my previous messages. I have sent photos and bank statements pleading for a refund and am given excuses with each email I receive in return. One person told me I am not eligible for a refund (to which I sent back a screenshot of the one month return policy), another said their phone lines are down so they are unable to contact me to process the refund, another said I can try to go to the store to see if the store manager would help me. They have been terribly uninformed and useless. The whole process has been wildly unprofessional. This is by far the worst customer service experience I have ever encountered. I have purchased much better quality products on Amazon for $40 and receive exceptional customer service every time. Do yourself a favor and save yourself the money and the headache- AVOID THIS BRAND AT EVERY COST."