OTTO 250 Read Street, Portland, ME 04103

"Pizza was unremarkable. Had the Margarita with chicken. Chicken was tough and chewy. Every Margarita I have ever had has fresh mozzarella. This thing had just plain old pizza cheese. Pizza was also under cooked. Service was OK but place had zero atmosphere. Tables were bare with no salt, pepper, hot pepper, no silverware or anything else on table. Crappy paper plates. All this for a $28 pizza. First and last time at Otto. Definitely NOT going back. Location was Gorham, ME."

"Without exaggeration, every time I order from these guys they manage to mess it all up. It’s usually a simple case of no one reading the tickets, since the box usually has the correct order even though the pizza inside is not that pizza. Does anyone read the tickets? Does anyone look at the pizza as it goes into the box? After it goes into the box? Ever? Tonight we ordered a large pizza with cup and char pepperoni. What was delivered was OTTO’s “Hot Honey, Cup & Char Pepperoni & Goat Cheese” pizza. Why anyone would want goat cheese on a pizza is a whole other story, but alas, we did not. The box had the correct order on it, beginning with the words BUILD YOUR OWN (aka not the aforementioned pizza) in all caps. So we called, spent 10 minutes on the phone being informed they would need to charge us again in order for a new pizza to be delivered (this one arrived with the wrong sauce), and that a refund should show up for the first pizza in a few days. I’ve worked in a lot of restaurants and have never worked on a system that couldn’t issue immediate refunds or process orders without payment. But I guess those restaurants also read the tickets and then made the food on those tickets so…maybe I’m asking too much? On top of this, the inconsistency is the only consistent thing OTTO can guarantee. Sometimes the pies look decent, with proper sauce/cheese/toppings (not the correct toppings obviously) distribution and an acceptable char, but more often that not they’re burnt or undercooked or much smaller than a proper large pizza. What kills me is that I keep ordering from here because of the utter lack of decent pizza options in town. If anyone reads this and tries to convince me otherwise, you are wrong. If anyone from OTTO reads this, please consider attempting to get someone at your “restaurants” to care. Anyone really. Or maybe caring is too high of an expectation? Can you just get someone in there who knows how to read a ticket that says “pepperoni pizza” and then (this is the important part) makes a pizza with pepperoni on it. And doesn’t burn it. Thanks."

"Otto is great for quick in and out pizza. You can order by the slice and they reheat it. The drink selection is limited. I ordered the pepperoni pizza which was good. My only issue was that it was not left in the over long enough and had some cool spots. However, the sauce was decent. Servers were friendly."