Koala Health

"We started using Koala Health for our Oreo’s heart meds several years ago. With our work schedules it was hard to ensure we got to the vet monthly to pick up his meds and Koala made it easy with automatic shipments and contacting our vet for refills. This month we lost our baby Oreo after having 14 wonderful years with him. I truly believe had they not been a part of our health plan we wouldn’t have had the last few years with him. I will never use any other pharmacy for our pet medications. The special touch of sending us love and thoughts knowing how hard it was for us makes them far superior to any other service."

"I had received my dog’s monthly medication from Koala for almost 2 years. They made it easy and convenient with automatic refills and contacting my vet, so I have never had to. When my beloved dog passed away unexpectedly, I contacted them about stopping the refills, not only were they efficient at doing so, they also sent me the most beautiful floral arrangement from my local florist. That is thoughtfulness and customer appreciation on a whole new level. I cannot even put into words how grateful and moved I was… thank you!"

"We have been ordering our dog Bella’s medication from here the past few months. Our girl unexpectedly passed away on Monday and my husband called to cancel our prescription. The company sent us a beautiful flower arrangement all the way to Pennsylvania from Boston. They truly made our day! We highly recommend them. ❤️"

"I was a new customer to Koala, my vet partnered with them for prescriptions so I gave them a shot and ordered my boys Simparica Trio but he unfortunately passed before he was able to use any of the doses. I reach out to see if there was any options as in returns and they responded the next day with their condolences and refunded me 100%. They also went the extra mile and had flowers delivered to my home for my loss. The amount of customer service and sympathy is something a lot of business lack, but not Koala Health. They’re absolutely amazing."

"Koala Health is a wonderful and attentive local vet pharmacy. We first became customers in late 2022, when our elderly cat was in urgent need of a medication on the Friday before the long Christmas weekend. Koala was the only local pharmacy with the medication in stock, and accommodated the rush order. Furthermore, Koala waited for us to pick up the medication in person before they closed for the holiday shutdown. Their pharmacists, techs, and customer service are all very knowledgeable and attentive. The communication is excellent with refill requests and any potential delays (due to supply chain issues that are beyond their control). Their medications are beautifully and securely packaged, and include toys for the pets. Under their care, our beloved Chairman Meow lived well into his 21st year. When he passed away, Koala sent beautiful flowers and a thoughtful card. We are so grateful to Koala Health - they really care about pets and pet owners alike."