Luke Roth - State Farm Insurance Agent

"Trust Luke Roth. He is a liar and a cheater. His entire staff are scammers after so many years I have been insured with him there is no one to talk to if you have a problem don't buy insurance from him weeks before if my insurance is taken off they call me to inform me in a very ugly way not to buy insurance from him"

"I have requested to cancel my insurance as premium was way higher than other providers, someone confirmed I will get the refund of what amount I have paid. But after my request no one is updating me on if they have cancelled my policy and processed refund. I have called 3 times, every time I call they say someone will call me back and update and no one does. Last time when I called agent told me Luke Roth will give me call and confirm if policy is cancelled and they processed my refund but didn't get any call. Very bad service."

"Luke got me a much better auto insurance rate than I was paying. He was clear, efficient and pleasant. He anticipated my concerns and offered clear answers and a fair and comparable policy. He was also very thorough in explaining the few next steps needed and in cancelling my policy with my old insurer. It was a very fast, hassle-free experience with a good end result. Highly recommend!"

"Do not trust Luke Roth . He is a liar and a fraud. He lied to me about the coverage he was providing me and talked me into signing with State Farm before I saw the details in writing of what he was selling. It was the worst experience I ever had buying insurance. I never got to speak with him personally after I discovered what he was providing. He took my money and dropped me to his office personal to handle my issues. I think State Farm is a good insurance Company. Just be wary of their agents."

"I hate that even have to put one star in order to post this review. I would NEVER recommend this agency to anyone. I had previous insurance but due to a safety issue with my Kia due to the safety issue of people stealing them, the company I had for almost 15 years raise my rates by 100%. I reached out all over the county to agents trying to find something affordable, and even a company that would sign a new customer with my car. Finally this agency contacted me back and said they could offer me a quote and the price was fantastic. They mentioned the safety issue but I had assured them I already had an appointment at Kia to have a software upgrade that was created to solve this issue. The woman who was working with me from the beginning, Jennifer Moran, told me to definitely have it done, send them the paperwork, and in the meantime she would reach out to the underwriter to make sure that the upgrade was sufficient enough, and she would contact me if there were any issues. I heard nothing from her. I made my first month's payment, received the link to download my ID cards, got the upgrade, sent the paperwork to them, and everything was great. Then about a month after the last conversation I had with Jennifer (who subsequently I had reached out to regarding a minor question via phone and email, but she never returned my call. I was later told she only dealt with sales, and not client matters, which she could have simply responded to me one time and told me that instead of just ignoring me), in the same day I received two letters in the mail from State Farm. One was specifically from State Farm/Luke Roth, the other was just from State Farm. The one from State Farm/Luke Roth was hard copies of my ID cards, the other was from the underwriter stating that they re-evaluated my plan and due to the type of car I had they were cancelling my police effective September 30, 2023 (a month after I had officially been signed up and Jennifer said she was going to contact underwriting and call me if there was an issue, leading me then to believe since she never would respond to calls or emails after she sold me the policy, she most likely never called the underwriter), two weeks after I submitted the paperwork regarding the upgrade, and two weeks before the insurance was to be cancelled. I called them numerous times to ask about this, every time being told everyone was on the phone and someone would call me back. No one ever did. I was scrambling to try and find out if they had contacted underwriting and worked something out for me, at the same time as trying to find another insurance company to get coverage. I tried calling so many times. Finally I reached out to State Farm's general customer service and explained the situation, and how they never called me back. The lady put me on hold, called them herself and told them to call me. That is the first time anyone, Eloisa, called me back. I was told that the underwriter wouldn't change their mind. I said, "If you knew that, why couldn't anyone tell me that until I went to extremes to get in touch with you?" There was no real response or explanation. I then called a few days later with a question regarding something minor. A male answered saying he was with reception. I said who I was and asked to speak to someone. As usual he said no one was available to speak and he told me someone would call me back. I told him that every time since I became a customer I am told the same thing and no one calls back. I told him I would hold. He then got nasty with me and said that wasn't an option and he was going to hang up on me, and he did. I will NEVER use State Farm Again, and I implore anyone who wishes to use State Farm, do not use this agency. Just look at the negative experiences of other reviews here, and the company constantly responds with an excuse, or that their records show they did call, or did do what they said they would, etc. I guess all of us who don't know each other, but had the same experience, made it all up and are lying."