Once Upon A Child - Enfield

"Bought my neice a bassinet and she loved it, it was also a a decent price ."

"To start , Once upon a child - Enfield is right in the center of the action. Not far from the Enfield mall, shops, and cinemas, this retail location is in a prime location. You will find perfect designer clothes, and a they are legitimately like new. You will find brand new sit me ups bottles toys and shoes socks strollers anything you can think of! If you follow them on their Facebook social media accounts, you will find out when their best deals are!"

"This store is ridiculous!! I sent in a huge bin full of almost brand new baby clothes, hardly worn, like new. They took next to nothing from my bin, gave $20 and said there were "stained clothes" which I know for a fact there weren't because I checked every item and I am a very clean person. Also, they stated they are "pretty well stocked on baby clothes" Is this not a children's consignment store? Do you think your inventory will last forever? Their customer service skills matched that of their business skills. If you want lack luster service, offensive remarks and a complete waste of your time and energy, visit the Enfield store. Otherwise, stay away. Also, they request when you send in items to sell, to have them neatly folded etc... and I received my bin back with everything tossed in there, unfolded. You expect the respect of neatly folded clothes but can't reciprocate when it's another persons belongings? I won't go back there. Not to mention, the store is filthy and smells disgusting."

"I cant stand this location. The manager has no idea how to speak to customers and most of her staff match her energy. Ive had to hold myself back from being rude to the manager multiple times bc of her attitude. While shopping I heard them making fun of the items they were going through to buy out from someone who left the store. …Yikes. I asked the manager if they had any formal dresses and she responded that they only have them out during Christmas in a rude manner as if I was supposed to know that... Not to mention often being the only person of color in the store sometimes; Im often ignored even when I look right at the staff. Its funny how Ive listened to them be super sweet to other people spending hundreds and then catch an attitude with me or someone who may look like they have “less money” to them. As someone whos worked customer service & retail im constantly shocked by their behavior. Not even a greeting most of the time. I recently brought them a box and some of the stuff was not even LOOKED AT! It was folded the exact way i left them. Maybe try hiring a better staff or even just nicer people who dont hate their job. The energy in this store is HEAVY & the manager plays a huge part. Was a REGULAR here but Ill be strictly going to the other locations from now on."

"I've bought a lot of things here as I foster children and have for decades. In the last few years, they have not been careful on what they take in and resell. They rejected things I was selling that were top quality brands in excellent condition, so I stopped bringing there and sell on Ebay and Facebook Marketplace instead for a lot more money. I also stopped buying here after I bought an infant swing that was put together incorrectly and not fixable without taking the entire thing apart and a shirt that was not in good condition. They should have noticed it before selling. I stopped in the other day to see what they had for sale and bought a couple pair of pants for my newest foster daughter. It was $6.00 for a pair of Cat and Jack pants, which is pretty close to retail when on sale, but they are cute so bought them. When I went to put on my daughter, I discovered that the snap is broken so there is no way to close them. How did they purchase these without seeing this issue? It's pathetic that the store is so poorly run. Never again."