L.L.Bean

"We bought a jacket for my 5yr old 13 months ago. He’s 5 and wore it to death last winter and the beginning of this winter. The zipper was always a little hard to use. It stopped zipping. I was frustrated every time I zipped it up. My son couldn’t do it at all. I knew it was out of warranty so I called customer service. They said they could repair it but it would take 8 WEEKS! Dag. Can’t do that. They said to take it to my local store and ask to exchange or return it even though it’s out of warranty. Ok? Sure. So I went to the Yonkers store. They saw the jacket and how beat up it was. Of course they were hesitant to exchange or return it. I would be too. Najib, the manager on duty came and helped my wife. Even though he was hesitant (reasonably so, my kid isn’t easy on his clothing), Najib let us exchange it. I’m writing this review to show how good a company LL Bean is and how well they handle the grey areas of retail. He could have sent us on our way but he was calm, cool and really helped us out. I’m not a jerk who takes advantage of return policies like so many people do. It’s those folks who ruin it for the rest of us. The fellows at the Yonkers store were solid. Id happily have them on my staff and the Bean should be proud to have them at the Yonkers store helping families like mine sort through tough aspects of the retail relationship. Shop here. They’re good people."

"great outdoors store. a bit pricey, but they have quality products. it's more of a clothing and footwear store than an outdoors store, but they do have a decent , but somewhat limited supply of camping gear"

"I had a wonderful experience at LL Bean today. Angel spent a generous amount a time with me to find the right items for my trip. She was truly knowledgeable and even assisted in ordering items that were not available in the store."

"It is neat, clean, welcoming and off course great products with high quality for all seasons. One of my favorite store to buy. I have to acknowledge that the items are high ends products, and also are expensive but affordable. You will not find yourself with another person wearing the same clothing."

"Yesterday my wife called L. L. Bean and spoke to a salesperson named Raymond who was incredibly empathetic and helpful.my wife was attempting to buy clothes for her mother who had purchased some items on their website a few years ago. Raymond did the research , found what my mother in law had ordered, picked out some clothing in her size and when we arrived at the store, my wife was thrilled with his good taste. Raymond wasn’t at the store today but I we really appreciated his great customer service! This is just one reason why L.L.Bean is a great place to shop. Their staff is AMAZINGLY HELPFUL! The store wasn’t packed with customers and they definitely had plenty of staff ready to help us."