PetSmart

"Just like other reviewers down below, I had a similar situation with trying to charge me $42.00 and the requested services were not even close to being rendered. Went today to bring my Yorkie to have a full haircut, nails, etc. Been scheduled for a week. It was almost 4 hours 8:00 am-11:45 am and I went back to pick up my dog-------NO HAIRCUT, NO NAIL TRIMMING! I was NEVER called, my intuition kicked in and told me to go and get him, and I am so happy I did! He was "washed" if you want to call it that (after 4 hours!). Face was not even washed, and still looked dirty. I had a suspicion something was odd, as I went back at about 10:30 and nothing had been done. There were barely any dogs in there today (I am assuming people are wising up and not bringing in their beloved pets to this place). My dog had been locked in a cage for almost 4 hours-No water, no attention! HE IS TRAUMATIZED! I am beyond upset! The "manager" of the grooming dept was BEYOND rude, classless...no apology...gave me nasty looks when I refused to pay the $42.00 that she was insisting I pay for the "services provided." Word TO THIS MISINFORMED YOUNG INEXPERIENCED LADY----this is not how this works! Customer requests a service, YOU provide the EXACT service, and THEN there is payment! She kept giving me these menacing looks. I told her I do not trust her around pets and that there was something not quite right with her...insane was the word I think I used. Scary to think that her anger and hostility was like this towards a 51 year old returning customer---can she be trusted with our pets? I do not trust anyone with an anger problem to be around my dog (s). She actually said to me that I could pay for an entire treatment now and come back at another date to have the dog groomed....lol! Again, not how this works, my dear. My dog who has anxiety was in a CAGE FOR ALMOST 4 hours! Not to mention, the place is filthy--it has gone DOWNHILL. They also do this thing where they DRAG your dog in by its neck with their leash instead of just taking the dog. My Yorkie is 12 pounds, you have to DRAG him in by his neck? Do yourself a favor and pay a few more dollars and bring to a professional, reputable place. Your fur baby is worth it! STAY CLEAR OF PETSMART CORTLANDT MANOR! From the looks on the other employees in the room, this young lady has major issues. I will not be going back to even purchase items (I have two dogs and spend a ton of money there). Good rinse, Petsmart! (You can see my full blog post soon- Will update with site when completed.) Lastly, I tried to speak to an actual manager of the store, but there is none on Sunday? ODD!!!!!! I just emailed the CEO of Petsmart and copied this review. I am beyond upset and still shaken up! Email him (J.K. Symancyk) with all your complaints, he is the CEO and should know!"

"Horrible customer service Just been treated like garbage.Mattt the register employee refuse to help me when I was ready to pay for my dog food Gastrointestinal/Royal Canine.I had prescription and he said I need to go to the vet and get a card .I shop weekly with my vet prescription.,in this Pet Smart with no problem.He called the manager,put my food aside and refuse to ring me up.Start screaming at me, telling me off..Talking over me,.At.1 point I told him. I am a client,and I should not be treated like Garbage.He was so rude, unprofessional,harassing me even when the manager,took.me to a different register and ring me up.He was holding he's finger almost in my face ,I told him.you are harassing me,and I was going to call the cops 'He started,Go ahead call the cops' This guy.Matt made me fear for my safety. He's state of mind wasn't right.. Horrible , RUDE, UNPROFESSIONAL!!! Who is PetSmart hiring??? The manager had no problem with my prescription,.I come here with same vet prescription,and I never had a problem..Or been treated like I have to fear for my safety.This employee Matt is very unstable. Sincerely Cristina Pt 12/2/23 Just spoke with the store manager Rob Ortez about the horrible experience I had last night in he's store.Unprofrofesional,not an apology He wasn't concerned at all about my complaint ..he sounded annoyed..He started taking over me.I told him,I'm going to make calls to hires up like general manager,district manager.Im a Client..and I should be treated with respect.The client is always right.. I believe Matt,,Rob Ortez should have some in-services about treatment of clients in PetSmart. I'm going to contact the district manager and up. Thank you Sincerely Cristina P."

"This is NO reflection on the groomers who work there. Please don't advertise walk-in nail care services if you're going to regularly tell people they need to come back hours later. I'm happy to make an appointment ahead of time, before I've already loaded my dog in the car and driven across town."

"Made an appointment for my dog for a bath ONLY. Get there and they tell me it’s been canceled. No idea why. I never cancelled . They take her and tell me it will be 2 hours! I get there 2 hours later she still isn't done.. they are clipping her nails and have a huge cone around her neck. Huge. My dog is 4.9 lbs! She gives me my dog I proceed to go pay…a ridiculous $45. I notice as I’m on line to pay that her face is still dirty and her hair is still wet…didn’t take the time to dry her completely. I go back in and tell her ..just to get a ridiculous response of …” that won’t come off for another couple of washes.” Are you for real? I give her back and she cleans her face with wipes and it comes right off. My dog looked disheveled when I got her and didn’t smell clean. Think they just sprayed her with water. How about using shampoo that smells nice and putting a little bow in her hair! PATHETIC service. Staff who clearly don’t care giving your dog back to you with a dirty face. And then giving a lame excuse as to why it’s still dirty. Please hire people who care. Management open your eyes! Will never return or recommend to anyone."

"The store have all you need for your pets. From food, toys, beds, pillows to buy or adopt like the people who work here said. Adopt from a lizard to a dog, yes some times they have like today, adoption dog day it is sad to see all this dogs looking for a home but it is part of the store. All stuff are always ready to help you but they ir Sumer who work here who always help kids to understand what animals are here and what they eat and she us always ready to answer any questions from any one. So if you come to the store you will notice her or any of the stuff member who are there to help you. Adoption cat or dog day is a day for everybody to come to the store."