CVS Pharmacy 3081 New York 22, Dover Plains, NY 12522

"They never picked up phone call. They are understaffed so communication and services are super terrible! They can let you wait for a week or more for an auto-refill prescription without telling you anything. And they can let you wait in the store for 30-40 mins and then tell you the medication is out of stock and you need to come tomorrow again with uncertainty. They deserve 1 star ratings. They should be closed. Why do they run like this to have people's health risked?"

"Awful experience, a woman name Karen incredibly rude… asked to help me and when she did, I said yeah you finally stopped talking line have to help somebody and she said you know what I clocked out half an hour ago. Screw you. I asked her why she asked to help me if she’s off the clock and if it’s OK that CVS left her hanging up on the counter on off hours….. I’ll be complaining to the CVS complaint line and asking them if it’s OK for employees to do that at the pharmacy with controlled substances….the guy named Jason is inefficient and yammers on to customers while there’s a huge line waiting, the new pharmacist, Emmanuel hides behind the counter and doesn’t manage his out of control staff. Total nightmare drive to Pleasant Valley instead. Definitely going to fill out the complaint form for CVS pharmacy and call CVS. Complaint line about this horrendous experience. Look at all the ratings."

"My parents recently moved to that area. What a huge difference between Dover Plains and other area CVS pharmacy staffers who are generally wonderful (especially in Pawling)! The pharmacy staff in Dover Plains are abrupt, unfriendly and rude! They absolutely need customer service training!"

"The staff has no knowledge on how to properly manage prescriptions. Very incompetent. After 2 days of calling for a Rx coverage for my dad’s pregabalin, they had no idea how to process it. I had to call the MD office few times due to pharmacy staff’s incompetence. The doctors office did everything correctly on time, the staff has no knowledge on how to procees orders correctly. They mistreat the poor elderly patients that come to that pharmacy. The male technician that worked in the pharmacy on 11/12/21 needs to be fired and the female pharmacist that worked took zero responsibility as the supervisor for the pharmacy. She refused to speak to me or come up with an alternate solution for the Rx coverage. She was hiding behind the technician. It is sad that they treat people this way since they know that it is the only pharmacy in that small town. This staff needs to be investigated for their lack of care for their patients."

"A pharmacy technician took my call for refills of cardiac medications but weirdly became infuriated, supposedly because the refills should have been requested earlier in her wacko opinion. While I tried to explain that I had just run out, but needed them now, she interrupted me and loudly became verbally abusive. She refused to call the doctor for refills (a routine procedure)and also refused to sell me a few pills while I was going to have to wait to have a new prescription called in (also a routine procedure for cardiac meds). She was yelling- literally out of control with anger. I have never asked for medications to be filled early or done any other “ unacceptable” behaviors. Her uncontrolled and frankly hugely unprofessional behavior was upsetting and inexcusable. I am DONE with CVS pharmacy and would like to see this person fired."