Premier Inn Epsom South hotel

"I was disappointed that there was no lift, as women travelling alone are always put on the top floor for some reason. My room was also the first one from the stairs. Fortunately I was only disturbed but one group of people shouting along the corridor. My main complaint, though, was the freezing cold water coming from the shower. When I mentioned this to the receptionist as I left, she told me I should have informed reception. When I said I'm not sure how when I was in the shower, she just said "oh". Update to previous review: I stayed here last weekend and it felt completely different to last time. The day before I arrived, one of the receptionists, Megan, rang to check if there was anything in particular that I required for my room. I have been staying in Premier Inns for years and have stayed in loads of them and this has never happened before. She asked if I was coming for a special occasion and I mentioned it was my birthday the previous day and that I was visiting my daughter. When I arrived in my room, I found a box of chocolates, a can of lager and a small bottle of sparkling wine, along with a card and birthday message from the hotel. I thought this was such a lovely thing to do. Megan deserves a special mention because she was extremely friendly and helpful during my stay."

"An enjoyable stay with a comfortable room offering the basics you'd expect to see in any decent hotel. Very friendly welcome despite my 2am arrival. Breakfast the following morning was what you'd expect but being mothers day was extremely busy and the staff were struggling. However they were very apologitec and polite too all guests. They truly were working very hard to meet the demand. Couldn't praise them anymore. Car parking is limited but if I was in the area again I would stay here again."

"Stayed one night. Friendly staff. Found a hair in my coffee cup in the room :( but apart from that it was a nice clean room. Good amount of parking too and close to motorway/asda superstore too."

"We had room 16. Found-in the bathroom-water leaking from underneath the WC pedestal with the inevitable whiff. The bath was covered in the previous occupant's black hair - likewise one of the bed's pillows. The bath's soap dispenser was empty. And to top it off, the heavy curtains had several hooks off the curtain rail. The "tea station" had not been recharged with either tea, coffee & sugar. Fortunately there were spare pillows in the bedroom, so we just swopped out the one adorned with a previous occupant's hair. Despite the hotel's excellent location on the busy A217 dual carriageway (M25 4 miles, Gatwick 11 miles; Epsom Downs, Sutton, Boxhill all near; Chessington World of Adventures not far either), the room was very quiet and comfortable. The staff in the co-located Brewers Fayre restaurant seemed very rushed, but actually gave good service (particularly "Jan") in the circumstances. Some of the chairs in the restaurant had their covers well split - would have been risky for those wearing fragile fabrics. All in all NOT up to Premier Inn' usual high standard - particularly in Room 16."

"Due to long journey from Mansfield turned up after 10 with 2 children under 10. Whilst checking in no one advised booking breakfast which normally does happen unless you check in at self service. Anyway. Had an early start next morning turned up for breakfast at 0745 to be told we had to wait until 0900 for breakfast which would have made us late for our engagement. Was told it would be too busy to serve. Just walked past 0845 and hardly anyone in. We would not have been long either. This is despite having 2 young children. I have stayed at 2 premier inns in last month. Twickenham last weekend and that was busy and they still allowed us to have breakfast early in morning no issue. So they excuse was an absolute farce. Would never stay there again I would advise avoiding and going anywhere else. Especially with 2 young children Worst service ever!!!!!!"