Hilton Cobham

"Room is newly refurbished and sparkling clean! Had a great stay here. The receptionist Kelly was very friendly and helpful however her manager (a guy with Indian accent, couldn’t catch his name) was quite rude and unpleasant to talk with, he was also not treating his colleague with respect."

"We had only one night at The Hilton, but we were not disappointed, especially as we arrived to be told that we had been upgraded..the room we stayed in was spacious and recently decorated so nothing to moan about there. We had a meal in the restaurant on the evening we arrived which was very good and of average price. We also had breakfast the next morning which was one of the best buffet style ones We have had great choice of hot and cold food. Definitely will use again."

"Stayed here for 5 nights. Hotel in general wasn't bad but housekeeping was absolutely shocking. Had a couple of pounds go missing which was not left out. They'd gone through a side bag and taken it out. That day room service never actually got done either. They came later around 4pm and asked if I needed room service but someone was clearly in as my blinds had been open and a lamp was left on. Not how I left the room. Other days certain things were not replaced and towels were changed very inconsistently. Some days you'd get them all back and other days you'd only get one."

"Stayed here for 1 night last minute with my partner and 9 month old little girl. They upgraded us free of charge because there was more room for our travel cot and the staff were so so friendly. The room was wonderful and the overall hotel was nice and clean. The gym is 24hr and brand new! they also have a 24hr sauna and steam which is absolutely amazing! Last but not least we got to checkout slightly later as it takes more time to get the babies stuff together which again was very thoughtful of the staff. Overall we had an amazing experience and we will now be using this hotel as a go to when we our local in the area. Thank you Hilton team for a great experience all round!"

"It is more than disappointing when you make a reservation a couple of weeks on advance for a family, but then when you arrive to book in, the staff on reception tell you they can only accommodate half your group! The compensation for this "mistake" was complimentary drinks, but again only for half of the group. Until we complained. An annoying aspect of this whole fiasco was seeing guests arrive after us being offered upgrades. We were told the hotel was fully booked. Thankfully the manager was able to find a room that could accommodate us. However, the beds were not comfortable. The pillows went completely flat in a couple of seconds as soon as you put your head down. The rooms were too hot also, I had to turn the thermostat down around 2am. Breakfast was nice. There was a lot of choice."