Tesco Express

"A bit too small but all essentials are here Nicer than Liddl"

"Work just round the corner from the Richmond express site. Went in last night (23/01/23) at around 9pm to get a few items for work. Apon arriving at the store realised I hadn't collected a basket on the way in, so had made by way out to collect one (with no products in my hand). Was asked by the security staff member to remove my hand from my pocket so he could see if I had taken anything. Now as this point I had been in the store less than a minute and hadn't even made it past the sandwich section (in view of the member of security staff the whole time) Which is just by the front door. My response to the member of security staff was that I am just picking up and basket and want to the know the basis on why he had stopped me, at which point he continued to look inside my coat pocket and realising his mistake said sorry and said I can continue to do my shopping. At this point I'm embarrassed and upset at how the security member of staff had dealt with the situation and had asked to speak to a manager and his response was that there wasn't anyone in who could deal with my complaint. Which was clearly a lie, just didn't want to have a complaint made against him. So had to go round the store asking other members of staff if there was a manager or a team leader on site that I could speak to. Once I was finally able to speak to a team leader had explained the situation and he didn't really seem interested in dealing with the complaint just said that I will talk to him and if you would like to make a complaint can give you a feedback card. Now i've worked as a Deputy manager before in a Tesco Express site and know that how both the security staff member and team leader delt or lack of dealing with this situation was wrong. Looking into the reviews for this express it also seems like this is a common problem for the Tesco Express in Richmond, as its not hard to find reviews where customers have had similar experiences of being stopped or made to feel uncomfortable based on their appearance."

"It is a horrible store. The staff discriminate against you based on appearence. The security will target you, if you are not dressed well, and ethnic in appearence."

"Why take away ALL the cash self service machines? Also you are not obeying Natasha’s law. The almond pastries were above and next too other pastries. Risking a huge cross contamination !!! The almonds are flaky and fall off very easily. Nuts being one of the 14 highest allergens. I also got chased down the road being accused of stealing a sandwich!! So embarrassing. Marching me back to store when I’d done nothing wrong."

"The store has some bad reviews for customer service but there is one lady (Venetia) who is very sweet and stands out doing an outstanding job. The times that she has been on the self-checkout machines they are always moving forwards efficiently and she makes it clear that she cares about every customer."