Adorn Beauty - The Pavillions, UXbridge

"Had a manicure and got shellac nails as I'm getting married in the summer and wanted to give it a go. I have to say I'm disappointed with the quality of the work. Claimed the nails would last 2 weeks, 3 days in and some of the edges have already peeled off. There was an additional layer of shellac polish that was put on to my index nail (after the oil had been applied) which didn’t cure properly. Given the price I paid, I expected them to at least last a week. Will not be going back."

"Excellent customer service and beautifully manicured nails! Sunita was very patient whilst I took ages deciding on a colour and she gives the best hand massages. I’m a repeat customer for a reason!"

"Needed a shellac manicure so I’ve come here (walk in) as I’m travelling the next day. I specifically asked for straight square nails at the start. I noticed that my thumb nail was not square and not even round but wonky and an uneven shape. I told the lady when I noticed it. I asked her to file it and she said…. She can’t. I asked her why and she said because she’s already started painting the nail. I’m not one to make a scene but I was very taken aback. I’ve had many shellac manicures done and when the shape isn’t as asked, they always file it. I’m paying for a service and I’ve got to go home and complete it myself? I’ve attached a picture and have a look yourself. How she can send me off like this and take my money was upsetting. If the lady was unable to give me what I wanted from the start, then she should have told me rather than me wasting time and money. I genuinely wanted to cry when I saw my nails. Nail polish was also applied on the skin. Really sorry Adorn Beauty, but this was very disappointing for me."

"Worst French manicure I have ever received in my life. The lady did the French tips on my hand, and smudged it a couple of times, on nail had air bubbles in it. Looked like a child had done it, I would have done a better job myself. Plus you're sitting in complete filth with old unwashed towels on the tables with other people's nails cuttings. I expressed I was not happy with my nails and they did not offer me a refund, but instead I had to waste my time to get the shellac taken off and redone again but another lady, and the results where mediocre. Horrible experience ruined my day. Do not go here for nails, you will waste your money and time. Only go here if you want your nails to look as though a five year old has done them."

"I have been there twice, on first occasion the receptionist told me they charge £7 extra for shellac removal if not done previously at their salon. Today I have been told they always charge £7 regardless. That would have been ok if the website booking said so. I paid £51 today and upon closer inspection at home I realised how bad it looks. The nails are unevenly painted and polish is on my cuticles. Another thing, I pointed out that reception desk looks horrible, the paint is coming off from the display and generally it looks very unappealing comparing to the rest of the salon. To which the receptionist replied that it’s ok because she is covering it while standing up. Such a dumb reply, honestly. Pathetic service."